Happiness Not A Requirement

February 16th, 2010
By

Stereotype or not - we all seen it, experienced it and wondered why it has to be like that.

I'm just guesstimating big time hea but it's gotta be like 95% of da jobs in da real world must be "customer service" related where you deal with customers or coworkers in person - so why/how is it dat we get no service more than good service?

Let me rephrase dat.... why is it dat we get sad service, literally.

Last week I had to get my drivers license renewed since it was set to expire in 17 hours da day of. So aftah dropping off Da Wife at work, I headed down to Fort Street Mall Satellite City Hall. I got there about 10 mins aftah it opened at 7:45am and noticed three people who just arrived before me at da forms counter.

Let me give you da layout of da "office" before I go any further.

There are CHOKE signs everywea but da one most abundent is, "Fill out forms BEFORE approaching the counter" or something li'dat. There are three "areas" to stand in line: 1) driver license renewal (dunno wat else), 2) car registration (dunno wat else) and 3) water bill payment (dunno wat else). There were three staff with a fourth to come. Two were busy "setting up" and handling da driver license side on da far left, one was sitting at his "station" on da far right and one had appeared to come in late. Da area is also sectioned off with those nylon rope/tape thingys directing you to the sections while also forming a clear line to stand in while filling out da forms.

Let's continue.

Once I read da signs I caught da hint dat it was self-service before "real-service" and figgah'd out dat they must run into da same questions everyday and to help streamline, they put up signs everywea to alleviate their own headaches of repeating things throughout da day, everyday. Aftah reading around, I found da appropriate form and looked for a pen. Da counter had enough room for five people, unfortunatly there were only three pens and it was going to take awhile filling out da forms so I walked to da far right counter and asked the lone workah if I could use a pen. He gave me shmall kine stink eye like I was bothering him and he smartly replied,

WORKAH:     "There's pen's on the counter."
BL:     *looking back left towards da counter, DUH! said wit da inner BL voice of course*   "Uh, yes there is but there's only three and all three are being used. Can I use this one?" 
WORKAH:     *looing a bit agitated gave a half-a$$ nod*

I scootched ovah to da very edge of da water bill counter as to not "bother" da lone workah sitting as two people walked in waiting for da registration counter to "open". Aftah completing just a few sections, da water bill counter person appeared and told me to move. Yeah, TOLD me to move. There was no one waiting to pay a water bill, I wasn't blocking da water bill "window" and heaven forbid I use "her" pen.

BL:    "He said it was ok to use the pen."
2nd WORKAH:     "There's pens on the counter."
BL:     *looking back left towards da counter saying something I can't say hea... wit da inner BL voice of course*   "There are three pens, three people are using them.... nevah mind."

I should have recogmanoticed dat it wasn't going to be a pleasant time since da very moment I entered, everybody looked either mad or sad, not a smile, a grin - nada. They had da "I'm just here to do a job and deal with stupid people everyday" look although wen they talk to each oddah it's all smiles. They didn't "respect" da fact dat they're prime time in da service industry as ANYBODY working for da City - or da State - has one client and one client only, da taxpaying citizens. They speak sternly wit a monotone voice and display no compassion or understanding dat da lay kama'aina doesn't usually fill out forms regularly, yearly if at dat, and to expect someone entering a realm of "unknown" to be greeted wit borderline hostility is just plain uncool.

Wassap Wit Dat!

Tink about it. How often do you go to a Satellite City Hall or even a C&C office or a State Department of Watevah? I haven't filled out a driver license renewal in SIX YEARS! And between then and now, I can only remembah going to any office maybe three times total. I fully understand dat they have to deal with pupule people sometimes and so wat if we ask stupid questions, or don't know wat kine forms to fill out or da fact dat at times we have no idea wat to do... isn't dat wat City and State workahs are there to help us out with? To guide us through da painful and confusing process? It's not like we do it everyday!

3rd WORKAH:     "Thumb."
BL:     *inks thumb for fingerprinting*
3rd WORKAH:     "Is everything correct?"
BL:     *looks ovah info*   "Yes."
3rd WORKAH:     "Put your thumb on the pad (digital fingerprinting)...... Now stand there."   
BL:     *knows wea to stand cause watched da person before do it, oddahwise there are no "Stand here" signs.*      :roll: 
3rd WORKAH:     "Make sure everything is correct, sign and wait on the side."   
BL:     *looks good, now we wait*...........................................  
3rd WORKAH:     *calls my name and looks ovah my driver license* 
BL:     *wondering if my pic is "nice"*

As I'm about to leave.........
3rd WORKAH:     *in a sheepish, happy tone with a smirky smile*   "Happy birthday."

      

There's hope yet.    :wink: 

 

DA PIDGIN WORD OF DA DAY! -
(as quoted from Da Kine Dictionary &/or Pidgin To Da Max… wit a Braddah Lance twist)

BODDAH YOU
(bah duh you)

Haole Translation: Sarcasticly said questioning if it "bothers you" and if you want to start, or do, something about it. Also another way of saying 'get lost'.
More commonly said harshly or even jokingly, "Why, boddah you?"

Sentence: “Excuse me, can you put out your cigarette?”
"Why, boddah you?!?"

Sentence: “Eh, I no can understand dat kine.”
"No boddah me, why-boddah you?"

 

 

Braddah Lance Kwon

Posted in WWD! | 70 Comments »

70 Responses to “Happiness Not A Requirement”

  1. islandgirl in nc:

    I remember when I first moved to NC and I had to get the title and registration of my car transferred over. The car registration and title places here are handled by a private company who, I'm guessing, is contracted by the state. Well the workers there have less than desirable attitudes. One of the required pieces to register and transfer title over is a social security card. I was kind of baffled at this since I don't ever remember using my social security card to register my car. For my driver's license, yes I can understand a SS card but not to register my car. Well I had lost my SS card and asked why they needed a SS card, and all the woman did was shrug her shoulders, roll her eyes and repeat I needed my SS card. It would have been nice to get a little empathy but I guess I was wasting her time. My strategy is always to "kill them with kindness." I smile big and emphasize my thank yous. I also make sure to use "sir" and "ma'am" as is the norm here in the south. Sometimes it works to break the shell and sometimes it doesn't. But more often than not, I think I get through. :) Have a happy Tuesday BL!


  2. sally:

    Good Morning BL and everyone!

    That is exactly why we have the "State Workahs" jokes. What is it about working for the State that makes people #1) so unhappy #2) so tantaran-think-dey-mo'-betta-den-da-world #3) did I mention so unhappy?

    And yet, when I talk to them on a social basis, they're good fun, really nice, caring, people. What is in the office air/water that turns them into 'State Workahs' ?


  3. sally:

    To be fair, it's not just State Workers. Unhappy workers can be found everywhere. I feel sad for them, it must be so junk to wake up in the morning and dread going to work. It's the stuff Heart Attacks are made of.

    I make a lot of phone calls during the day and some people should not be given the job of answering the phone. I think bosses should call their own offices sometimes and see who is representing them. Then again, some bosses aren't any better. ha!


  4. TwoFish:

    Though convenient and often less busy, I tend to NOT go to the Fort St satellite. I went in January to do some urgent things to get paperwork complete, and found a man standing in the line to pay car registration, and a woman was in the back. I think it was his mom, and she had to pay the water bill, but eventually, a short little woman came out from the mauka station and beckoned her to the window because she didn't have anyone to help. This same woman inquired what I had to do, and told me she could help me. Maybe it's youth, but the other 2 workers at the longer counter looked like they were standing too long in uncomfortable shoes, or maybe they ate something bad.

    I think there is something to be said about working under a busy street. Feng shui?

    I like Ala Moana, though the lines are longer. At least I can strike up conversation with someone half pleasant in line.


  5. Scott:

    I worked for the State for 3.5 years and I had to take some of the most difficult phone calls from homeless people, and people about to be homeless. Often times they cried over the phone. Sometimes I had to go outside to clear my head after the calls. I really enjoyed being able to see this side of the people of Hawaii and it helped me understand just how difficult it is for many people living in Hawaii.

    I got my license renewed in December at a small town DMV. I got there first and they were playing Christmas music, everybody was very nice at 7:45am. Lots of people knew each other by first name. PLUS, I failed the written test but the young guy passed me anyways!

    Lots of things are different in small towns vs. big city Honolulu.


  6. sally:

    Emotional Vampires... the people and situations that suck the life out of you. You gotta be stronger than "them" to keep your wits about you. Hard to do sometimes.


  7. Ynaku:

    I gotta go renew mine this year. But so far in Hilo, they pretty friendly. Only gripe is they put the counter right where everybody standing in line so you gotta push your way through the line to fill out your form, BODDAH the peps in line then push your way out to go stand in the line and then be pushed around when the next guy like go fill out his form.

    I think it's a CONspiracy. How come they no can put the counter against the wall and keep the line clear? Not like no more room.

    But then again, no BODDAH ME


  8. M:

    Good morning BL!

    Customer service everywhere sucks. Nobody cares anymore. No moa aloha just da ainokea attitude.


  9. sally:

    My office get plenny Aloha! If we no mo' we hear it from da boss! But then, we're pretty naturally in good spirits so that's what makes it easy to show up for work. My boss sings a lot. I sing shmall kine at the front desk. No mo' mic and reverb and words on a screen, so I'm not inspired. bhahahaha!

    It's back-to-work Tuesday. Aloha everyone!


  10. Koreankanak:

    Customer service is a two way street. My son works at Enterprise RAC and he tells me that if a customer is cordial to him, he goes out of his way to make the experience great for the customer. He will try his best to give them the best value he can muster up. However if he is verbally abused, he said that he does not do anything special for them. He tells me that he always starts the customer service with a smile and high hopes but once in a while it goes south.

    Never hurts to be respectful of the other person. Happy Fat Tuesday everyone....go buy malasadas!!!!


  11. hemajang:

    Not a good DMV experience, huh. Would you believe it was worse in the past and it appears that government service has gotten much better. My last few DMV visits has been good. Of course, there will always be unfriendly or bad workers no matter government or private. I think the best solution is to...complain to da supervisah or da mayor or whoever with authority. Complaining to your councilperson or representative can bring results, you will be surprise on how accessible they are. However, I mailed a complaint letter to the president of Hawaiian Air a few years ago but no response. I was tempted to write another letter, a few days ago on my HA flight to Seattle, had this attendant who was giving this throat cutting hand sign to a passenger because they were talking while the safety video was being shown yet, a little while later he was chatting away to another passenger...what gives? Plus what really got me, when he was serving my hot tea, I asked him to fill to top and he overfilled and spilled over my hand. Maybe paranoid but he could have deliberately done that especially later while they were collecting trash, he "accidentally" dropped this meal tray on my laptop. He gave a perfunctory "sorry" while I had to clean off my keyboard. Not sure if this guy is a klutz or doesn't like requests to have your drink filled up. I just hope this guy not on my return flight.


  12. Rosette:

    I send my husband to get my license ..I relax...it is easy to get ours..sit home then I sign then I send my husband to pay!


  13. Rosette:

    if I have to go to my photo go I still go with my husband..I make him read all the paper work! I just sign..!


  14. Rosette:

    I think you can get the license at any insurance places...oh crap my husband I think have to get my license...!


  15. hawaiiobsessed:

    I hear you BL. The worst is when the workers are on a "power high" and seem to delight in making your life miserable just cuz they can. grr. Hemajang: sorry you had a bad experience with Hawaiian Air. We recently flew as well and they couldn't have been nicer. Also the TSA agents were really great. Nice to have a good experience once in awhile!


  16. Ocean Lover:

    Eh BL......when you took your picture that WILL BE ON YOUR LICENSE FOR THE NEXT 6 YEARS.....did they go "Okay......CLICK!" and your pic on your license looks like you're a retard? (no offense to retards)

    OL


  17. zzzzzz:

    Lesson for BL-- bring your own pen.


  18. KAN:

    My worst DMV experience was when the DMV worker told me I was mispronouncing my own last name. I was ready to slug him.


  19. Makiki:

    Maybe you should try the Satellitte City Hall at Ala Moana? They were very nice this past summer when I went through a very frustrating deal having both my plates and inspection sticker expired.

    Even though there is no excuse for bad behavior especially when working with the public. People really need to take responsibility for what they are doing. It seems that few if any pay any attention to what it is they are doing or about to do. Ever been behind a group of people ordering food at a take out window when they FINALLY get to order and have to refer to the menu and figure out what they want? I was in an adjacent line at a bar recently and when this group of guys gets served they ask "What beers do you have" when all along (they were busy talking) the 3 bottles were on display in front of them. Or, the air passenger that makes the flight attendant wait, holding the tray while they take their tray table out. What, you didn't hear the announcement and see them passing out the food?

    Sorry for the rant but the point is that if we met them half way maybe it would be easier for them to provide a more pleasant experience. In the very least they wouldn't waste so much time on the clueless and everyone would get served in a more timely manner.

    I'm sure that the above didn't pertain to you BL you just got caught in the crossfire.

    Alan from Makiki


  20. 808 Dad:

    Hey Lance,
    Have you ever tried to get a building permit? It’s waaaaaaaaaaaaay worse. Like a five hour wait EVERYDAY.

    808 Dad


  21. Kage:

    @sally - Not ALL state workers are bad....hahaha

    *kage shmall kine offended...not.*


  22. Kage:

    I used to work in an office and ran a window. You would be amazed at how many people will come up to the window and start yelling at you, complain about something you have no idea what they are talking about, or just be plain grumpy.

    Even on the phone.
    me- "Good Morning, XXX Office."
    caller- "$)#*&&#))(#U$*&***))(^&%$$"
    me - *click*
    *ring*
    me-"Good Morning, XXX Office."
    caller- "I want to speak to a manager."
    me- "That would be me. How can I help you?"
    caller - " I want to complain about your worker."
    me - "OK, what is your complaint?"
    caller- "The last person that answered the phone hung up on me."
    me- "I know. That was me. I though it was a prank call because the caller was just swearing at me."

    Try putting up with that day in and day out. HOOOWEE it gets tiring.

    Another one is when they stand in line. Get plenty signs stating what documents are required. They have to pass two when in line. Then they come to the window and dey no mo da required documents.... DEN, dey get all mad at you because NO ONE TOLD dem what dey needed to bring.


  23. Kage:

    One of the funniest was when it was a very busy day and the lines went outside the building.

    This girl gets to the window and complains about how long it took her to get to the window. "It took 30 minutes for you to take care of the 10 people in front of me!"

    The employees were all like, "Wow, Barb that's like 3 minutes per transaction. Good job."

    (average transaction could take 5-10 minutes if the documents are not ready)


  24. Braddah Lance:

    islandgirl in nc:
    One of the required pieces to register and transfer title over is a social security card. I was kind of baffled at this since I don't ever remember using my social security card to register my car.

    That is very weird. Is it to verify your identity or do they log it down somewea? If they log it down, I'd be uneasy about dat.

    My strategy is always to "kill them with kindness." I smile big and emphasize my thank yous. I also make sure to use "sir" and "ma'am" as is the norm here in the south.

    I try to be kind and keep in mind dat they "control my fate" but once I get irked, I ack da same way back. Call it childish but you can't get away from "do onto others as you'd want them do onto you".

    I always use "sir" but have gotten strange looks wen using "ma'am"..... WWD!
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    sally:
    That is exactly why we have the "State Workahs" jokes.

    No comment. :grin:

    And yet, when I talk to them on a social basis, they're good fun, really nice, caring, people. What is in the office air/water that turns them into 'State Workahs' ?

    True dat! Once out of da "office", they like Jekyl and Hyde yeah?

    To be fair, it's not just State Workers. Unhappy workers can be found everywhere. I feel sad for them, it must be so junk to wake up in the morning and dread going to work.

    Rogah dat two times! How sad it must be to be grumpy for eight hours of da day. :roll:
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    TwoFish:
    I like Ala Moana, though the lines are longer. At least I can strike up conversation with someone half pleasant in line.

    :lol: I've noticed most people in line appear nervous so I guess it does make it easier to strike up a conversation. And though I usually go to Ala Moana, dis time I went to Fort St cause I nevah like battle da lines and Fort St opens 15mins earlier than Ala Mo. :grin:
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    Scott:
    I really enjoyed being able to see this side of the people of Hawaii and it helped me understand just how difficult it is for many people living in Hawaii.

    But you still enjoyed your job no? You didn't give flack from da get go unless really pushed. It's just dat - I'm surah oddahs can attest - it's kinda sad if you start at 7:45am and nothing has happened yet and by 7:46am you're already in a bad mood.

    I got my license renewed in December at a small town DMV...I failed the written test but the young guy passed me anyways!

    No wondah CA driving is so bad! :lol: :razz: :lol:
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    sally:
    Emotional Vampires... the people and situations that suck the life out of you. You gotta be stronger than "them" to keep your wits about you. Hard to do sometimes.

    I like dat! "Emotional Vampires".
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    Ynaku:
    But so far in Hilo, they pretty friendly. Only gripe is they put the counter right where everybody standing in line so you gotta push your way through the line to fill out your form, BODDAH the peps in line then push your way out to go stand in the line and then be pushed around when the next guy like go fill out his form....I think it's a CONspiracy. How come they no can put the counter against the wall and keep the line clear? Not like no more room.

    See, dat kine is just too much cause it's like now you looking to see if anybody cutting by acking like they just picking up forms.

    But then again, no BODDAH ME

    :grin:
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    M:
    Customer service everywhere sucks. Nobody cares anymore.

    I wondah who/wen it's going to start changing?
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    sally:
    My boss sings a lot. I sing shmall kine at the front desk. No mo' mic and reverb and words on a screen, so I'm not inspired. bhahahaha!

    But da question is....... how's da acoustics? :lol:
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    Koreankanak:
    Customer service is a two way street.

    Your son and I tink alike. Wen I was working in da hotel industry, I was da same. You show aloha, you get more than aloha from me. You like ack like one high makamaka okole, I going send you down da wrong alley. :wink: How many times I wen upgrade da kine people "not satisfied" but complaining nicely of if even they were just checking in and was pleasant. But da kine like ack stupid, give 'em da bum room. :lol:

    Never hurts to be respectful of the other person. Happy Fat Tuesday everyone....go buy malasadas!!!!

    I heard it's respectful to buy blog hosts malasadas. :wink: :lol:


  25. NEO:

    The problem here is that like I said in a previous post, there's no return to the Aloha Spirit. If everyone took the time to smile, at just ONE person throughout the day, the world would be so much nicer and brighter... See, I work in the service industry, I give tours on a day to day basis, and yes, we get stupid people who come in and get all agitated about having to wait for a tour, or whatever... but no matter, we still gotta put on that "happy face" because you know what, THEY keeping me working... The folks at the DMV or sat. city hall and whatever don't realize that their taxpayer dollars and their fees for license and stuff pay their salary, which honestly is way the hell more than mine... kinna sad no?

    NEO


  26. rayboyjr:

    :D :D :D :D :D Good Morning Everyone!!! :D :D :D :D :D

    … hey Braddah Lance … have to agree with you … with the lack of good customer service encountered on an almost daily basis …

    … but to be fair … I get it all over the place … not just State or government workers … I see it in private businesses, Big Chain stores, restaurants … you name it … sad, but true …

    … and you highlighted one of the most renown places for bad customer service … the DMV … but I haven’t seen the bad service like you did … in fact the 2 places I’ve been to … Dillingham and Windward Mall (is it still there?) … were quite pleasant!!! … no complaints from me …

    … I guess the next time you go in … you gotta try one of the other locations …

    … Have a Good One Everyone!!! …


  27. Rodney Lee:

    Ocean Lover:
    Eh BL......when you took your picture that WILL BE ON YOUR LICENSE FOR THE NEXT 6 YEARS.....did they go "Okay......CLICK!" and your pic on your license looks like you're a retard? (no offense to retards)

    Uh, Ocean Lover - Sarah Palin holding on line 2 for you... :wink:


  28. Rodney Lee:

    Proper use of "Bodda You?".

    If the person answers "yea".

    Reply with "Don't let it.".


  29. Ocean Lover:

    @ Rodney........."point taken". :oops:

    How's about "You look like you JUST WOKE UP"? ;-)

    OL...........politically CORRECT this time


  30. Rodney Lee:

    If you ask me, all this PC stuff is taken too seriously.
    (I was just teasing you, OL)

    Remember when we used to correct the timing in our car engine? We had to turn the distributor to either "advance" or "retard" the timing.

    I wonder what word they use now.

    I wonder if cars even need to had the timing adjusted?

    I thought those timing light guns looked cool.


  31. visitor:

    True that government workers are paid by us taxpayers, so there's more of an expectation from them. But I can relate too that they victims of cutbacks, bumping, furloughs, job insecurity, etc. And they are also experiencing all the things that everyone is going through like traffic, economy, and whatever else. But because they are "public servants," often people are more demanding of them.

    I suppose we could say if they don't like their job quit, but not making an excuse for not smiling or looking unhappy, they're human too. I know I'm not always pleasant and happy with my job.


  32. Coconut Willy:

    I've emailed the City a few times to report malfunctioning traffic lights. And I've actually have gotten a call back to report the status! Freaked me out. And the guy was really pleasant. Although it was a few days later, it was really a nice surprise. Now if they could actually fix the light near Ala Moana Center.......


  33. 1dble:

    When I gotta get stuff done at sat. city hall, I go out of my way and head to Hawaii Kai. Lines are shorter and the workers are super nice and fast! Maybe cause dat side going have more customers dat going complain up the chain, or it's just more pleasant to work there, who knows. I'd rather take more time on a nice, kinda far drive than to stand in a long line and get unhappy people "helping" me.


  34. Braddah Lance:

    hemajang:
    However, I mailed a complaint letter to the president of Hawaiian Air a few years ago but no response.

    Don't you know da new trend? If you tweet or Facebook their page, you get "immediate" response? Just look at dat comedian guy was kicked off da plane for being too big. :shock:

    Maybe paranoid but he could have deliberately done that especially later while they were collecting trash, he "accidentally" dropped this meal tray on my laptop.

    Just wondering, is da airline responsible for damages if there was nothing to cause it inflight?
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    Rosette:
    I send my husband to get my license ..I relax...it is easy to get ours..sit home then I sign then I send my husband to pay!

    Dat must mean you don't have a photo on your license but you're only allowed to do it consecutively...... so wat do you do then?

    I think you can get the license at any insurance places

    Uh, I don't tink so.
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    hawaiiobsessed:
    I hear you BL. The worst is when the workers are on a "power high" and seem to delight in making your life miserable just cuz they can. grr.

    Yeah, *knock on wood*, I've seen dat in action but fortunately I've nevah experienced it.

    Also the TSA agents were really great. Nice to have a good experience once in awhile!

    TSA agents hea or on da mainland? I've noticed dat da TSA agents hea are waaaaay nicer than on da mainland.
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    Ocean Lover:
    Eh BL......when you took your picture that WILL BE ON YOUR LICENSE FOR THE NEXT 6 YEARS.....did they go "Okay......CLICK!" and your pic on your license looks like you're a retard? (no offense to retards)

    Well it's actually for 8 years and no, she said to "smile" but it was fast aftah dat. :shock:
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    zzzzzz:
    Lesson for BL-- bring your own pen.

    :lol: LMAO :lol: You would have thought aftah earning my MLC membahship card dat I would have started carrying one yeah?
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    KAN:
    My worst DMV experience was when the DMV worker told me I was mispronouncing my own last name. I was ready to slug him.

    :shock: Man, dat's just wrong.
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    Makiki:
    Even though there is no excuse for bad behavior especially when working with the public. People really need to take responsibility for what they are doing.

    Dat's true - especially in today's world of instant gratification, it's tough being on da receiving end of undeserved questioning. Dat's why I made surah to read ALL da signs on da walls to make surah I nevah get sent to da back of da line.

    Sorry for the rant but the point is that if we met them half way maybe it would be easier for them to provide a more pleasant experience. In the very least they wouldn't waste so much time on the clueless and everyone would get served in a more timely manner.

    And hence da signs at Satellite City Hall. It's definitely a live and learn process..... but there surah were a lot of "reading" to do. :sad:
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    808 Dad:
    Have you ever tried to get a building permit? It’s waaaaaaaaaaaaay worse. Like a five hour wait EVERYDAY.

    I know! I haven't had to do it personally but I've heard da horror stories like getting there at 4am and some actually paying people to stand in line for them. :shock: Hmmm...... a new career for me?


  35. 9th Island Girl:

    I did what my brother and 1dble did, and avoided lots of headaches: I went to the Hawaii Kai satellite city hall instead of the Kalihi one. SO MUCH EASIER! Not as many people, and the workers are nice.

    Ala Moana satellite city hall doesn't do license renewals. I found out the hard way! I went early in the morning and had breakfast at McDonald's Ala Moana, went over as soon as it opened and...ay yuh! Fo shoo-ah dat wen boddah me!


  36. LRob:

    Gotta agree with 1dble and 9th Island Girl: Head to the Hawaii Kai branch of Satellite City Hall. No lines and the workers are nice...real nice!

    And they're open on Saturdays!

    Life's too short to worry about grumpy people...just avoid them altogether.


  37. Jufi:

    Wow. I can related to that story -- something similar happened to me when I had to renew my license on my B-day. The only thing was I was so sick that day with a fever and my picture came out looking very sad.

    Lesson Learned...
    1. Go to the DMV a month before my b-day
    2. Always carry 2 pens just in case
    3. No go to the Fort St. Mall one even if I worked a block from them.

    Hehe! ;)


  38. acuradriver02:

    BL~

    Can definitely identify with you and many others here, about the disappearance of Aloha spirit, or even just common courtesy. I won't even get started.

    I agree 100% about the Hawaii Kai Satellite City Hall - short line + pleasant workers. But don't tell anybody else, before everybody comes there and no more nice workers.


  39. BananaFysh:

    Having worked retail for several years, I can relate with being grouchy at stupid people. ;)

    I never intended to start the day that way, but sometimes things happen that cause you to be in less-than-a-good mood, and you may mistakenly take it out on the first person you encounter. :( That should always be the exception, and never the rule though.

    I think for the most part I was helpful (and still try to be! ;) ) but I know that working with grouchy people can really put a dark cloud over a workplace.

    It's hard not to let them affect you - you might not let them get to you every day, but when they go on vacation, it's like a party every day they're gone. ;)


  40. islandgirl in nc:

    To be fair, one of the best encounters I had with a state/city/county worker was after I moved from NC to SC. I heard I could get back a refund of our car registration fees (pro-rated of course) but had to write a letter to the county we last lived in NC. Well, not sure what to do, I emailed the county tax office inquiring what to do, and the nicest and most helpful person answered me promptly. He gave me specific instructions what to do and also offered additional help. We ended up conducting everything by email including sending him all appropriate documents. He even followed up with me on email. I must say I was surprised and enjoyed my interaction with him. True to his word, we did receive our refunds which came in handy as my husband happened to be unemployed at the time. So, there are good stories about helpful people! :)


  41. Tahoe-gal:

    BL: 'it's respectful to buy blog hosts malasadas'...good one!

    My hubby once had his driver's license renewed at the Fort St. locale. He was taking steroids at the time for a golf injury and his face was a little puffy. The DMV didn't have the colors adjusted properly on the photo machine; the blues were greens, flesh-tones were orange, etc.

    He ended up looking like a pumpkin.


  42. Alohikea:

    Hey BL!!! Here in Honolulu yayyyy!!!!! Being sort of in a service industry (nursing) I have advice. Don't be a jerk to the nurses who are the ones who bring da pain medicine!!

    Kim Chee??? :)


  43. Ocean Lover:

    @ Tahoe Gal - "The DMV didn't have the colors adjusted properly on the photo machine; the blues were greens, flesh-tones were orange, etc.

    I've renewed my license at the Fort St. satellite City Hall for over 20 years now and my license that I had for 6 years prior to my renewal last year.....lets just say "I LOOKED LIKE THE GREAT PUMPKIN". :oops:

    My license that I renewed last year looks okay now......

    OL


  44. David In Oregon:

    OL: You mean you looked like a bolohead jack-o-lantern? Auwe, pua ting you. ;-)


  45. Ocean Lover:

    DiO.........as the sun shines every day......YOU TOO will have "your time". ;-)

    OL..............keeping the "silly, naive one" in check


  46. hawaiiobsessed:

    Of course BL the nice TSA were in Hawaii! :>) actually they were really, really nice. The others were pretty nice except for one. She was the one in charge of getting everybody to properly ( sigh) put their stuff through the x-ray and walk themselves through the thing. My 2 year old daughter carries a very small "blanky" ( the size of a hanky) and we forgot to put that through the x-ray. The agent yells " ALL PERSONAl items have to go through the machine!!" I am looking around at myself, husband, three kids, all without jackets, shoes, belts, purses, backpacks, etc. etc. thinking "what the heck is she talking about?!" She gave me stinkeye big time and I finally was like " THIS?!" Oh well. I am sure that isn't a fun job but I don't really think the yelling and attitude was necessary.


  47. Rosette:

    yes in our section they change it now you can purchase your license at any vehicle insurance places so it is very easy no line up...then when it is time to have my photo taken then I go otherwise my husband does the work and pay..no hassle.


  48. Braddah Lance:

    Kage:
    @sally - Not ALL state workers are bad....hahaha

    Nope, not all.

    I used to work in an office and ran a window. You would be amazed at how many people will come up to the window and start yelling at you, complain about something you have no idea what they are talking about, or just be plain grumpy.

    Been there, done dat.

    Try putting up with that day in and day out. HOOOWEE it gets tiring.

    But wat if it's "part of da job"?

    Another one is when they stand in line. Get plenty signs stating what documents are required. They have to pass two when in line. Then they come to the window and dey no mo da required documents.... DEN, dey get all mad at you because NO ONE TOLD dem what dey needed to bring.

    Too bad so sad. Nah, jus' joke. But there some who are just oblivious to "signs". :roll:

    The employees were all like, "Wow, Barb that's like 3 minutes per transaction. Good job."

    Now dat's hilarious! But I'm surah da wahine was even more upset. :lol:
    .....................................................
    .....................................................

    NEO:
    The problem here is that like I said in a previous post, there's no return to the Aloha Spirit.

    Stay tuned........... :wink:
    ....................................................
    ....................................................

    rayboyjr:
    … I guess the next time you go in … you gotta try one of the other locations …

    But dat sucks.... jus' cause I like see "nice" people, I gotta go out of my way?
    ....................................................
    ....................................................

    Rodney Lee:
    Proper use of "Bodda You?".
    If the person answers "yea".
    Reply with "Don't let it.".

    You fo'got da stink eye aftah.

    I thought those timing light guns looked cool.

    They still do.
    ..................................................
    ..................................................

    visitor:
    I suppose we could say if they don't like their job quit, but not making an excuse for not smiling or looking unhappy, they're human too. I know I'm not always pleasant and happy with my job.

    Stay tuned..........
    ....................................................
    ....................................................

    Coconut Willy:
    I've emailed the City a few times to report malfunctioning traffic lights. And I've actually have gotten a call back to report the status! Freaked me out. And the guy was really pleasant. Although it was a few days later, it was really a nice surprise. Now if they could actually fix the light near Ala Moana Center.......

    :lol: Exact same thing happened to me but wit da "road kill" guys. Had to leave a message and it took a couple of days but it got taken care of.
    ...................................................
    ...................................................

    1dble:
    When I gotta get stuff done at sat. city hall, I go out of my way and head to Hawaii Kai...I'd rather take more time on a nice, kinda far drive than to stand in a long line and get unhappy people "helping" me.

    Da price for happyness. :wink: And Hawaii Kai seems to be da concensus for ultimate service!


  49. Braddah Lance:

    9th Island Girl:
    Ala Moana satellite city hall doesn't do license renewals. I found out the hard way!

    Good thing I decided to go to Fort St Mall then cause I was debating to go to Ala Moana instead..... and then would have found out the hard way too. :roll:
    .....................................................
    .....................................................

    LRob:
    Head to the Hawaii Kai branch of Satellite City Hall. No lines and the workers are nice...real nice!

    Nice or nice nice? :wink:

    And glad to see you're still dropping in. :grin:
    .....................................................
    .....................................................

    Jufi:
    I was so sick that day with a fever and my picture came out looking very sad.

    And there's no do ovahs either. I tink if you lose your license they still use da pic on file but I could be mistaken.

    Lesson Learned...
    1. Go to the DMV a month before my b-day
    2. Always carry 2 pens just in case
    3. No go to the Fort St. Mall one even if I worked a block from them.

    1. You can actually go up to six months BEFORE expiration to renew and if it expired, I believe you have up to 30 days to renew but have to pay $5 extra.

    2.Rogah. I'm a MLC rookie. At least I found out my phone couldn't do everything.

    3. I tink we found out we should go Hawaii Kai. :grin:
    ....................................................
    ....................................................

    acuradriver02:
    Can definitely identify with you and many others here, about the disappearance of Aloha spirit, or even just common courtesy. I won't even get started.

    I will..... stay tuned. :wink:

    I agree 100% about the Hawaii Kai Satellite City Hall - short line + pleasant workers. But don't tell anybody else, before everybody comes there and no more nice workers.

    It'll be our little secret...... along wit da 57 membah WWD! Hui. :wink:
    ....................................................
    ....................................................

    BananaFysh:
    I never intended to start the day that way, but sometimes things happen that cause you to be in less-than-a-good mood, and you may mistakenly take it out on the first person you encounter. That should always be the exception, and never the rule though.

    Well it is human nature. People take smoke breaks..... can take one "vent" break or wat?

    ...I know that working with grouchy people can really put a dark cloud over a workplace. It's hard not to let them affect you - you might not let them get to you every day, but when they go on vacation, it's like a party every day they're gone.

    It is isn't it. :lol:
    .....................................................
    .....................................................

    islandgirl in nc:
    So, there are good stories about helpful people!

    No doubt there are - too bad they're ovahshadowed by da "mean" people. :???:
    ...................................................
    ...................................................

    Tahoe-gal:
    BL: 'it's respectful to buy blog hosts malasadas'...good one!

    It ain't good till it's in my tummy. :razz:

    The DMV didn't have the colors adjusted properly on the photo machine; the blues were greens, flesh-tones were orange, etc. He ended up looking like a pumpkin.

    :lol: So he's da Great Pumpkin? :razz:

    Damn.... I bettah take a look at mine again now.

    Mahalos for dropping back in! :grin:
    ....................................................
    ....................................................

    Alohikea:
    Being sort of in a service industry (nursing) I have advice. Don't be a jerk to the nurses who are the ones who bring da pain medicine!!

    :grin: Note taken. :grin:

    Hey BL!!! Here in Honolulu yayyyy!!!!! Kim Chee???

    How long you hea for? I don't have any made right now but can whip up a batch on da weekend.
    ...................................................
    ...................................................

    Ocean Lover:
    My license that I renewed last year looks okay now......

    No comment. :grin:
    ..................................................
    ..................................................

    David In Oregon:
    OL: You mean you looked like a bolohead jack-o-lantern? Auwe, pua ting you.

    See, it was too easy huh? Imagine if he "blacked out" one of his front teeth to complete da effect? :razz:
    ....................................................
    ....................................................

    Ocean Lover:
    DiO.........as the sun shines every day......YOU TOO will have "your time".

    Mr.Clean!
    .................................................
    .................................................

    hawaiiobsessed:
    The agent yells " ALL PERSONAl items have to go through the machine!!" ....She gave me stinkeye big time and I finally was like " THIS?!" Oh well. I am sure that isn't a fun job but I don't really think the yelling and attitude was necessary.

    Well especially at a 2 year old. :roll:
    ...................................................
    ...................................................

    Rosette:
    yes in our section they change it

    In Hawaii?


  50. hawaiiobsessed:

    staying tuned..... hurry up! :>) Hope it isn't as long as between when you wrote about the guy doing tattoos and told us to stay tuned to see if you got one. That was a long wait! :>) What is that saying about something worth waiting for... ha ha.


  51. bB:

    i had to renew my license recently too. but, i was lucky never have too much people a head of me.

    i was kind of shock when the lady told me was $40 for the renewal. i heard on oahu it's $24. i guess maui county gotta make money some how. lucky i had cash cause they don't take credit card.

    the kicker was a few days later i was looking at my weight for some reason and the lady made a mistake. i was more heavy then what i put on the paper. on the bright side, i guess i can tell people that i lost some weight. :lol:


  52. Braddah Lance:

    hawaiiobsessed:
    staying tuned..... hurry up! :>)

    Easy there grasshoppah. :grin:
    ....................................................
    ....................................................

    bB:
    i was kind of shock when the lady told me was $40 for the renewal. i heard on oahu it's $24. i guess maui county gotta make money some how. lucky i had cash cause they don't take credit card.

    :shock: Dat's like 70% more! :shock: I guess Maui is no ka oi. :razz:

    the kicker was a few days later i was looking at my weight for some reason and the lady made a mistake. i was more heavy then what i put on the paper.

    Sadly I keep my old ones and each renewal dat's da only numbah dat has grown. :sad:

    Good to hear from ya again!


  53. just me:

    I must say... do you just complain about everything? Your blog title is wassupwithdat so I guess you get paid for complaining about every little thing huh? Just because you had a bad experience that one time doesn't mean you have to bad mouth the place... Me personally I like going to Fort Street because the lines are short and the workers are fast there. I think they are friendlier and the wait is shorter than Kalihi.


  54. Braddah Lance:

    just me:
    I must say... do you just complain about everything?

    Well..... just about, who doesn't? Da only difference is dat I try to "complain" about things dat shouldn't be da way they are because it's "wrong". I don't complain just to complain...... wait, who's complaining? It's "observations". :wink: And it's "funny" observations at dat!

    Your blog title is wassupwithdat so I guess you get paid for complaining about every little thing huh?

    Well it's actually Wassap Wit Dat! but I no like complain about you not even getting da title right. And no, I don't get paid to blog but I no like complain dat you nevah even like take da time to find out wat kine of blog dis is in da first place before going off. Plus, in case you nevah notice, EVERY blog has their own "theme" - WWD! just happens to point out life's observations in a "different" light.

    Just because you had a bad experience that one time doesn't mean you have to bad mouth the place

    Bad mouth da place? Whoa...... you should see wen I'm really pissed/disappointed then! :lol: So which is it? Bad mouthing or complaining? Because there is a diffence between da two.

    If dat was bad mouthing - describing in words an "experience" - hmmm, I guess nobody can say nothing about anything then yeah bumbye everybody bad mouthing everything.

    Me personally I like going to Fort Street because the lines are short and the workers are fast there. I think they are friendlier and the wait is shorter than Kalihi.

    Look who's bad mouthing Kalihi? :roll:

    Mahalo for taking da time to drop in though and I sincerely do appreciate you expressing and sharing your mana'o! At least you got da "balls" to do post..... even though it's "just me". Hope you'll continue to read and post so you'll see dat WWD! is actually a "fun" blog wea everyone malama and aloha each oddah.

    WWD! offers a TON more than "complaining". :wink:


  55. Braddah Lance:

    To da WWD! faithful,

    I seem to be having some technical difficulties posting anoddah blog and my "techies" are trying to fix da problem....... but I not complaining about dat. :wink:


  56. Kage:

    BL- you betta not complain.... bumby you going get it....hahaha


  57. BananaFysh:

    Conspiracy? ;)


  58. 2B:

    Eh BL broke da computah WWD!!?!!?


  59. sally:

    Well since it's still on this topic.... I just got back from Hi Kai Sat City Hall to renew my expired license (that 2-week long party was just too distracting) and it was a nice experience. I highly reccomend going there.


  60. LRob:

    CONFIRMED!!! Hawai Kai is the place to go. Lets give props to all the workers at Hawaii Kai satellite city hall. Keep up the good work!

    Now if only BL can get his computah fo work!


  61. sally:

    I think it helps that they get to look out into a really nice garden and not slabs of gray concrete.
    ohmmmmm...... li'dat.


  62. Braddah Lance:

    Technical difficulties still persist. Please stay tuned for the following message:

    Happy Feel Good Friday Everybodies!!!

    Kage:
    BL- you betta not complain.... bumby you going get it....hahaha

    And has dat evah stopped me before? :lol:
    ................................................
    ................................................

    BananaFysh:
    Conspiracy?

    C-O-N-spiracy is right!
    ...............................................
    ...............................................

    2B:
    Eh BL broke da computah WWD!!?!!?

    Computah fine.... da program isn't. :roll: Da IMPORTANT buttons no like show up so no can do nothing and of course, it's just WWD!'s blog. :mad:
    ....................................................
    ....................................................

    sally:
    Well since it's still on this topic.... I just got back from Hi Kai Sat City Hall to renew my expired license (that 2-week long party was just too distracting) and it was a nice experience. I highly reccomend going there.

    I wondah if they evah won Location of Da Year or something li'dat.
    ................................................
    ................................................

    LRob:
    Now if only BL can get his computah fo work!

    Well I didn't "break" it. Maybe I'm being moderated?......... WWD!
    ...................................................
    ...................................................

    sally:
    I think it helps that they get to look out into a really nice garden and not slabs of gray concrete.

    Yeah, dat'll help a lot. Do they have fish too?


  63. aokami:

    The "Aloha" State, or so it is said. What do you think has caused such a decline in many of the values we once held so dear? After all, peeps from Hawaii always have a sense of pride, coming/born and raised/living here. Yet the "Aloha" is frequently omitted from actions and speech. Perhaps Aloha is now a faucet that we turn on and off....sigh...


  64. Ocean Lover:

    @ aokami - "Modern Society" has caused the decline in many of the values that we once held so dear. The "ainokea attitude" is rampant in the younger generation.

    I just get so "irras" looking at all the graffitti on buildings. When we grew up 35 or so years ago ;-) we never even considered doing that and it was no ways near as prevalent as it is today. I don't even recall seeing homeless people growing up yet today if this problem isn't addressed HOMELESSNESS will kill the tourism that Hawaii predominately relies on in order to survive.

    Just last weekend I was helping with a Boy Scout Eagle project and there was a sign-in sheet. There was a scout's sister in front of me and while the two of us WAITED IN LINE this other FAT SCOUT (purposely described as such so if he reads dis he sees HIMSELF) CUTS IN LINE FROM THE SIDE! I yell at him "Hey.....you CUTTER!" and this FAT SCOUT just ignores me and the girl. He fills out his name on the sheet and I once again yell at him "Eh, you CUT in front of us" and he just kept going on his merry way not acknowledging an "elder".

    I worry bout the next generation........... :-(

    OL


  65. M:

    Happy FGF to everyone! :)


  66. just me:

    Maybe everyone is grumpy and everything now because of furlough's. I bet if there wasn't furlough's happening or talk of it then everything would be ok.


  67. sally:

    @OL: Not nice to cut. CUTTER CUTTER!!! I would be so shame.

    Happy FGF to all of you!!!


  68. Braddah Lance:

    aokami:
    The "Aloha" State, or so it is said. What do you think has caused such a decline in many of the values we once held so dear?

    Definitely stay tuned!
    ....................................................
    ....................................................

    Ocean Lover:
    I yell at him "Hey.....you CUTTER!" and this FAT SCOUT just ignores me and the girl. He fills out his name on the sheet and I once again yell at him "Eh, you CUT in front of us" and he just kept going on his merry way not acknowledging an "elder".

    Ai-goo.... and dis was at a Boy Scouts event?! Wassap Wit Dat! BIG TIME!
    ..................................................
    ..................................................

    just me:
    Maybe everyone is grumpy and everything now because of furlough's. I bet if there wasn't furlough's happening or talk of it then everything would be ok.

    Hmmm, personally it's been pretty "bad" before dat so I no tink we can "blame" it on dat although there is no doubt dat it contributes.... but dis was at a City & County office, not a State office. C&C no mo' furloughs yet, right?
    ..................................................
    ..................................................

    sally:
    @OL: Not nice to cut. CUTTER CUTTER!!! I would be so shame.

    Obviously da momona scout nevah have shame..... nor integrity - how can be one Scout without integrity?


  69. just me:

    bl: they gonna have starting july the next fiscal year


  70. Braddah Lance:

    just me:
    bl: they gonna have starting july the next fiscal year

    So I've heard..... I guess it's a good thing I got my licensed renewed already then huh? :lol: