Wassup Wit Dat!

Time To Kill

September 16th, 2011

No, not kill someone, but literally as in time - tick tock tick tock - to kill.

A couple days ago I decided to renew my State ID. I know I know, anyone who's ever gotten one know that it's not the documents that's a hassle but the inconvenience of waiting to get just to the counter. The State ID office is notoriouly known for long lines and slow service and yet it seems like at any given moment the entire population on Oahu wants or needs an ID right when you need one.

I've "checked" from the street before and there's always people waiting out the door or on the steps and if you're not there waaaay before the door first opens, chances are you'll be spending the majority of your day just..... waiting.

This time I was already "late" by unofficial State ID standards when I rode up before noon but I decided to chance 'em. As I started to lock up the bike I noticed there weren't much people waiting around so I thought, "cool, I tink I came at da right time". I was about twenty yards from the bottom of the steps when like flies on doo-doo, a dozen people swarmed in and power walked up the stairs.

"Oh great" I thought to myself as I contemplated turning around but then decided to check it out since I was there anyways. As the "flies" hovered around a table of forms, I noticed the line was relatively short. Surprisingly there was only one person waiting just outside the office area so I had to make a move. Being the smart okole that I am, I just grabbed the form from the table and left the flies behind.

Suckahs!

Lucky I had one pen in my bag and just filled it out as I waited.... and waited.... and waited. There were about seven people ahead of me and all I heard from everyone else that was sitting around waiting was about how long they've been there and how ridiculous it was yada yada yada. After standing in line for over an hour myself - keep in mind only had about seven people in front of me - I finally made it up to the counter and the clerk looked over my form and then decided to help her co-worker with whatever her co-worker's issue was - several times.

Wassup Wit Dat!

Seriously, I'm all for helping your fellow co-worker and multi-tasking but when you are helping a "customer" that is directly in front of you and you drop everything to help someone else, isn't that just plain rude? Does that mean the co-worker's customer is more important than me? Does the person two windows down have some sort of priority over me? If so, how do I acquire a higher priority? There wasn't even an "excuse me" or an urgency to get back to me and what really should have been about five minutes on the clerks end to finish the paperwork turned out to be over fifteen. No wonder the line moves so slow.

Eventually I get a ticketed number, Number 79. I look up, Number 47.

Holy guacamole Batman! I'm going to be here till next year at this rate!!!

Luckily I had to run to the Social Security office to get a duplicate card so I jump on the bike and head down a couple of blocks. Let me just say this as a quick note. Federal guards really don't like their jobs - at least the four people I had the pleasure of meeting at the Federal Building didn't. They are very short in tone and mannerisms and look like time bombs waiting for a poor clueless soul to explode on - lucky I wasn't the poor sap. Hint: Don't be the clueless one in the Federal Building - you have been warned. 😯

Once I check-in, I'm stoked I'm like the fourth guy in line and nobody was in the office. Sadly, "flies" flew in and it appeared that they were ahead of me. Ugh. After waiting for about an hour there, I get called up to a window, hand over completed paperwork and wait as he looks it over.

No joke, dead serious now.... His co-worker comes up to him asking all these questions and DA EXACT SAME THING IS HAPPENING DAT JUST HAPPENED ABOUT AN HOUR AGO!!! It was like deja vu! The clerk didn't excuse himself from me and even a handful of times STOPPED what he was doing/checking on the computer with my paperwork to talk/help his co-worker!

In both cases, neither asked their fellow employee to wait while they finished up with the customer or asking the customer to bear with them for a moment or two and worse yet, none apologized for their own rudeness! Say all you like about our government employees but where's the decency of just being polite? Did I have a sign on my forehead to treat me like crap? Did I wrong these people in some other life? Regardless that their conversations were work-related, how do the words "customer service" sound?

Silly me, no need sign. It's why God put me on Earth so I can share my misfortunes and you can get a kick out of it. Oops, my bad - I forgot.

Luckily, after all the waiting I done the whole day, when I got back to the State ID office the clicker was on number 71.......

Yeah, only a couple more hours to go.

TIP OF DA DAY: To renew or get a new State ID, save some time and pay the extra $3 to actually setup an appointment! You fill out the paperwork online and show up at your designated time that you picked out (from what I saw, it was about a week and a half to two weeks ahead) and there's even a separate line to stand in! The line was empty both times I was there! If not setting an appointment, be there early before the door opens and have your form printed out at home to avoid filling it out there. CLICK HERE to take you to the State ID site.

39 Responses to “Time To Kill”

  1. hawaiiobsessed:

    first?


  2. hawaiiobsessed:

    That is truly insane. No it isn't you. It happens here too and just makes me crazy!!
    I am sure there are some gov. workers out there reading this and I don't want to paint them all with the same brush but.... my experience has been the same as yours. The worst is when they are on a power trip and just seem like they want to make your life miserable and enjoy being as difficult as they can!
    I am sure working with the public is no picnic but my goodness. I love that you can make an appt., that seems like a much better way to go.


  3. sally:

    Hence, the "jokes" about government workers.

    It seems they are only trained for the job part, not the service part. And no one monitors them so the habit/attitude/work ethic continues. The new generation of workers come in and see that THAT is how the work is done, so they perpetuate the habit/attitude/work ethic.

    And usually there's no sense in asking for the supervisor, cuz the supe is the most experienced at this habit/attitude/work ethic.

    aigoo... whatchu gonna do eh?


  4. hemajang:

    Huuuu BL, get high blood pressure o'wat? Skip da small stuff...but then, wat you going write about? Previous post about the near accident w/dear daughtah in stroller was a biggie but waiting in long government lines and supposedly "rude" tellers is not. Yeah, a courtesy apology for helping fellow teller in middle of your transaction would have been appropriate but no biggie. Lately, haven't had any problems w/rude or grouchy government tellers...and it has improved through da years. Befo, wife said had this really grouchy teller at the Waipahu unemployment office but some reason her attitude had changed on subsequent visits. We thinking she must have gone through customer service training or something. My experience with airport and Mililani post office has been very good...usually get long lines but tellers are very friendly and courteous. I've been trying to get a replacement car license plates. First went to Wahiawa satellite city hall but line was so long I walked right back out. Few weeks later went to Dillingham and same thing, supah long line. Last week was in area so popped in again and waited relatively short line but when went to teller I couldn't get replacement because of a couple reasons, disappointed but teller was very nice and gave me some good options. I appreciated that. Anyways, imho, government customer service has improved. ps...i work government, no have to deal w/public anymore but use too and miss doing that, was good fun helping people.


  5. B:

    amazing! it really is time to privatize many of these mundane services.


  6. M:

    Howzit BL!
    I hea you BL. Da oda day I had to renew my CDL drivers license. The only place to do this is by the Aloha Stadium. I walked in and there's a short line 5 people. I went to the counter and didn't see any forms to fill out and nobody in line was holding any papers. Only one person behind the counter working. People continued to come in and the da line is getting longer behind me. It's finally my turn and I do the eye test and get handed a form, "fill this out and stand back in line", Wat!!!! Da line is so long now. What a joke! you stand in line for a form and you have to go back in line again! At least it wasn't a all day thing just took an hour and a half to renew my CDL license.


  7. sally:

    Here's the flip side of the coin:
    I recently went to Ala Moana satellite ofc to pay my car registration on the last business day of the month. My fault. dum dum. Yah, I know.
    So I'm standing in line at 4:30(!!!) with all my fellow dum dums and everyone is cool, cuz we all know we're dum dums.

    I started wondering if my friend was still working there, but didn't see her at the desk. Then, out comes a smiling face going to each person in the line... it was my friend.

    She went to each and every person in the line (which was out past the main room) and gave each and every person a *smile* and a "hello" and made sure they had all their forms in order before going to the clerk.

    Sure, this probably helped the clerks more than the people in line but still, it broke the silent monotony of waiting... waiting... waiting...


  8. Ynaku:

    If you no like your job. quit! nah nah, I know they need their job but at least make an effort to do it at fast and efficient as can. We know you tired, like sally said, put a smile on and the world smiles at you. You going be all B17tchy and stuff, you going get the same in return.

    Yeah I know...What world am I living in? 😆 Have a great weekend.


  9. DIO:

    Good morning and HaPpY aLoHa FrIdAy EvErYbOdY!!! 😀


  10. cojef:

    Very comical experience. Everyone to some extent surely must have had the same experience. The problem may be attributed the fact that another application form must be filled out and submitted. Procedures should be changed so that by surrendering the expired ID, a new ID would be issued. Better still, expiration can be lengthened so as not cause the reapplication so often.


  11. jaydee:

    Typical government worker...I should know, I used to be one! Hah!


  12. DIO:

    BL: Have you checked your family history to see whether or not there is a curse aimed at you and/or your family? Perhaps someone way back when got someone else mad, and you folks got an Al Bundy-like curse? 😆

    Here's my story....

    My drivers license expired this year. About a month and a half before it was to expire, I got the renewal notice. Since my last renewal years ago, lots of things have changed. There's a whole bunch of new requirements in order to renew your license. They want you to show proof that you were either born in the USA, or are legally allowed to be here. You need to prove you have a Social Security Number, show documentation of any name changes (example: name change due to marriage and divorce), and a whole bunch of other things. Over time, I found and gathered all the documents I needed to renew my license.

    Anyway, due to procrastination, I went to the DMV to renew my license on the very last day, the day it was set to expire. Because I didn't know what the parking situation would be like (for either cars or bicycles), I decided to catch the bus to the DMV Office. As I'm walking out to the bus stop, I hear, then see it, off in the distance as it goes zooming by....Too late!!

    Because of this, I had to take a different bus, on a different route, and backtrack my way to the DMV. All of this walking, waiting, then riding, cost me lots of time.

    Because of all that, I showed up at the DMV office a little over 30 minutes before they closed. When I walked in, I thought I wasn't going to be allowed to do anything, since I showed up so late. I immediately went over to the rack where the various forms were, and got the one I needed, and filled it out. I then went over to the customer service counter to the clerk there. After finding out why I was there and verifying I had all the necessary documents, the clerk told me to take a number, and wait.

    When my number was called, I went to the clerk at the counter. She took the forms and documentation I had, and had me verify the information that was on her computer screen, while she worked with the forms. Once all of that was done, and the fee paid, she had me sit down and wait for my name to be called, to get my picture taken.

    The photographer called my name, had me sign a form, then took my photo. When she handed me the temporary license, she had me verify the info on it. Once I verified the information was correct, I was free to go.

    Here's what I wanted to say about my experience...all 3 of the ladies that worked with me were very nice. None of them had any sort of attitude, despite the fact that it was Friday afternoon, less than 30 minutes before closing time, on the day my license was to expire. They even wished me a Happy Birthday. On top of all that, service was quick. Despite getting there just before 4:30pm, I was out of there by 4:50pm. How's that for quick?

    I swear, the folks here could teach those Hawai`i folks a thing or two about the "Aloha Spirit" and customer service.

    Aloha from across the seas my friend.


  13. M:

    I just got a summons for Jury Duty next month...


  14. snow:

    last time i went to the state ID office, i used the express renewal for my son. we were in and out of there in less than 15 minutes!

    however, on previous occasions, i've had the same thing happen to me with the clerk who was helping me getting sidetracked by another clerk.
    i know things come up during work and maybe the person who was helping me was the only one who could figure out the problem but it doesn't hurt to tell the customer "excuse me" before you leave them and "sorry about that!" when you get back. and if you should never make the customer wait for an extended amount of time... if there is another customer with a problematic situation, they should be the one waiting because at least there's rational for it.


  15. roach:

    BL,

    I might be lolo or something but why do people need a state id, if you already a drivers' license ? Anywhere that i've been to that requires an id check (i.e. airport check in) accepts my driver's license and doesn't ask for another form of id. So, unless you don't have a driver's license, why put up with hassle of the going to the state office ? Maybe when I don't drive anymore, I'll think about getting one but not now.


  16. hemajang:

    okay get one rude government worker story...was deployed to Halawa Correctional Facility for about 9 months a few years back. My temporary office was at the high but went to the medium Correctional Industries shops regularly. Had to go through a series of manned security doors and gates. Talk about rude government workers, it was actually intimidating but this was a case where the "customer" is never right. You just take what ever attitude they give you. One ACO threatened a strip search but then laughed at my expense...huuu da buggah shouldn't joke like dat. I don't think customer service training is taken seriously there. Most of the ACO's were good guys but some had bad days every day. Had no problems w/inmate workers who were screened before allowed to work so no bad eggs there.


  17. anklebiters:

    Hey ❗ WWD ❗ Here I was just about to say FIRST ❗ and all of a sudden these flies appear out of nowhere..... 😆

    Sometimes watching grass grow is faster than reaching the front of the line....


  18. Braddah Lance:

    hawaiiobsessed:
    first?

    And to you goes da Quote of Da Day....

    "The opposite of talking isn't listening. The opposite of talking is waiting. "
    Fran Lebowitz

    The worst is when they are on a power trip and just seem like they want to make your life miserable and enjoy being as difficult as they can!
    I am sure working with the public is no picnic

    I'm surah da government workahs get dealt crap all da time but das da nature of their position - dealing wit irrate citizens cause it's da government dat requires us to do watevah they need us to do in order to do wat we need/want to do. Ex: Licensing, registration, permits for recreation etc. So why is dat they are so "unfriendly" wen da public shows up? 😆
    .
    .
    .

    sally:
    Hence, the "jokes" about government workers.

    Wat kine?

    And usually there's no sense in asking for the supervisor, cuz the supe is the most experienced at this habit/attitude/work ethic.

    Very insightful.

    aigoo... whatchu gonna do eh?

    Become supahvisor!
    .
    .
    .

    hemajang:
    Yeah, a courtesy apology for helping fellow teller in middle of your transaction would have been appropriate but no biggie.

    I didn't sweat it. It was just no class I thought. I had to wait regardless but common courtesy goes a long way wen people have to wait HOURS.

    My experience with airport and Mililani post office has been very good...usually get long lines but tellers are very friendly and courteous.

    There was a shmall kine incident at my Aiea Post Office yesterday. A well to do Japanee lady was next in line but only had one teller. Da second teller was finishing up watevah he was doing and removed da "Next window please" sign and da lady just waltzed right up and plopped her package down. Aftah just standing there a few minutes she walked back to wea I was standing and started going off.

    "How come he put away the sign but he no like help???" I held my tongue cause I was going tell her da teller nevah even call for "next" and you just went up. I swear not even 30 seconds had gone by before she starts to literally pound her hand purse like a hammer on da waiting counter and starts to mumble, "Help!? Help!?" And she looks at da line dat's now about a dozen deep for confirmation of wat she saying. Everyone's face was literally like, "shut up. Lines at da post office is wat it is. Suck it up."

    Finally da first teller was pau and then she kept on mumbling, "you guys need to get some help down here." And right aftah dat, da second teller waves me to come. All dat nevah take more than four minutes and even on da way out, I was already in reverse and half way out she was in da second stall in front and she reverses and keeps on reversing causing me to stop dead.

    Ai-goo! But hema's, no worries I nevah sweat da small stuff. 🙂

    ...but when went to teller I couldn't get replacement because of a couple reasons, disappointed but teller was very nice and gave me some good options. I appreciated that.

    I would too in area of service wea a workah would provide oddah alternatives or suggestions instead of just saying, "next!".

    ...but use too and miss doing that, was good fun helping people.

    I loved it wen I was bellman - could talk wit everybody and help and just was good fun and dat fun was passed on to da guests I had/wanted to help.
    .
    .
    .

    B:
    amazing! it really is time to privatize many of these mundane services.

    I tink it's just time for people to start caring.
    .
    .
    .

    M:
    It's finally my turn and I do the eye test and get handed a form, "fill this out and stand back in line", Wat!!!! Da line is so long now. What a joke!

    Ho' wow laulau!
    .
    .
    .

    sally:
    So I'm standing in line at 4:30(!!!) with all my fellow dum dums and everyone is cool, cuz we all know we're dum dums.

    Been there, done dat. Guilty as charged.

    Sure, this probably helped the clerks more than the people in line but still, it broke the silent monotony of waiting... waiting... waiting..

    Dat was nice and I'm surah it helped da flow.
    .
    .
    .

    Ynaku:
    If you no like your job. quit! nah nah, I know they need their job but at least make an effort to do it at fast and efficient as can. We know you tired

    Tired or not, it's your (a) job and you should be thankful for it. I would have gladly swapped places in a heartbeat..... and wit a smile.

    Yeah I know...What world am I living in?

    Same world I wished we all lived in. 🙄
    .
    .
    .

    DIO:
    Good morning and HaPpY aLoHa FrIdAy EvErYbOdY!!!

    It's Friday?
    .
    .
    .

    cojef:
    The problem may be attributed the fact that another application form must be filled out and submitted. Procedures should be changed so that by surrendering the expired ID, a new ID would be issued.

    I see your point but there was some information that needed to be changed on my card like address and contact info so da forms must be to ensure dat da info they need in their system is current.

    Better still, expiration can be lengthened so as not cause the reapplication so often.

    And da expiration is pretty long from now... 2020. 😯
    .
    .
    .

    jaydee:
    Typical government worker...I should know, I used to be one! Hah!

    So now you're nice? 😛
    .
    .
    .

    DIO:
    BL: Have you checked your family history to see whether or not there is a curse aimed at you and/or your family? Perhaps someone way back when got someone else mad, and you folks got an Al Bundy-like curse?

    Perhaps.......

    Here's what I wanted to say about my experience...all 3 of the ladies that worked with me were very nice. None of them had any sort of attitude, despite the fact that it was Friday afternoon, less than 30 minutes before closing time, on the day my license was to expire. They even wished me a Happy Birthday. On top of all that, service was quick. Despite getting there just before 4:30pm, I was out of there by 4:50pm. How's that for quick?

    Das pretty good. Not to rain down on your parade but da DMV people must say Happy Birthday everyday. Da last time I went on my birthday they said da same thing to me too. 😀 Conversely they could have not said anything but it was nice dat they reminded me I just turned a year older.
    .
    .
    .

    M:
    I just got a summons for Jury Duty next month...

    Looks like you'll be waiting....... 😆
    .
    .
    .

    snow:
    last time i went to the state ID office, i used the express renewal for my son. we were in and out of there in less than 15 minutes!

    I wanted to real bad but da appointment times are always filled and you have to pre-plan a date. I was in da area to get it right then so no go on da online renewal. 🙁

    i know things come up during work and maybe the person who was helping me was the only one who could figure out the problem but it doesn't hurt to tell the customer "excuse me" before you leave them and "sorry about that!" when you get back. and if you should never make the customer wait for an extended amount of time... if there is another customer with a problematic situation, they should be the one waiting because at least there's rational for it.

    Rogah dat!
    .
    .
    .

    roach:
    I might be lolo or something but why do people need a state id, if you already a drivers' license ?

    For me personally, I've experienced times wea I needed a "second form of ID" and I tink it's good practice to have a "backup" to prove dat you are who you say you are. 😆
    .
    .
    .

    hemajang:
    Talk about rude government workers, it was actually intimidating but this was a case where the "customer" is never right. You just take what ever attitude they give you.

    I hea you on dat! Even though I only went to Social Security, I know one punk okole move and I would have escorted out or detained or something cause was Federal Building. You are so totally right at intimidating environments and just taking watevah attitude is handed to you. It sucks but you really no like rock da boat.


  19. Manoa Mist:

    Geez bro I really am getting entertainment from this blog reading about your "misadventures." I guess we can all relate.
    A few years ago tore up my knee. Needed handicap passes from the city so I went to the Ala Moana satellite city hall. Long line, but moved fast and the wahines behind the counter were sharp. And polite and friendly. Frankly, I was kinda surprised!


  20. DIO:

    BL: That's okay if you rain down on my parade...just no shishi down on my parade!! 😆


  21. sally:

    Hawaii Kai satellite city hall is pretty cool too. No lines, ladies are nice, it's all good. Then, after you pau, go eat hot dog at Costco.


  22. Kage:

    Good morning all.

    @sally-I agree the City has really stepped up on the customer service in the satellites. The going through the line before they get to the counter helps with the frustration level. Oh, yeah, neva mind making jokes about state workers.... 😉


  23. sally:

    @Kage: heh heh heh

    ohhh shoots, is your lurkah co-worker reading this blog too? LOL!


  24. KAN:

    My most frustrating experience with a government agency was when the lolo at the Seattle DMV told me I was mispronouncing my own last name. The fact that I remember this 18 years later shows you how I irrahs I was.


  25. sally:

    The opposite for me, KAN, it's funny that I ALWAYS have to spell my last name. It's a haole name. Would be much easier if I used my Japanese maiden name. LOL life in Hawaii.

    I've learned to not assume the spelling of seemingly obvious names like *ahem* Lee. I always ask "is that L-E-E?" Cuz could be Le or Li. aigoo. Even first names, people have been on this creative kick for the past couple of decades. It's no longer "Karen". It could be Karyn or Caryn or Karin or... you get the picture.

    Am I heading off topic here?


  26. anklebiters:

    Try my last name......no ones ever gotten it correct on their first try here...most try to make it a two syllable word...wish my last name was Jones 🙂 . My SM returned to using her maiden name after her "D"...it's even shorter than Smith 😆


  27. DIO:

    ankles: So if it is not a 2 syllable word, how are you supposed to say "biters" ? Is it one syllable? 😉


  28. anklebiters:

    DIO:

    The 'r' is silent 😆


  29. KAN:

    @Sally - I ALWAYS have to spell my last name up here, but I'm used to it. I don't mind having to do it, nor do I mind that people usually mispronounce it - to the point that if someone pronounces it correctly, I compliment them on it. But yeah, can't assume you know how to spell a person's name.


  30. DIO:

    Sally: That's what you get for having a haole name. If it was a 40+ letter Hawaiian name, eh no problems.... 😆


  31. anklebiters:

    Bee glad that your name isn't:

    Kananinoheaokuuhomeopuukaimanaalohilo. The name means "The Beautiful Aroma of My Home at Sparkling Diamond Hill is Carried to the Eyes of Heaven"

    😆


  32. Keoni Simpkins:

    hey Ankles, not to be a smart a$$, but you forgot the 'okina in pu'u and ku'u!
    😯 😆


  33. DIO:

    Keoni: 😆


  34. sally:

    @ankles: Who has that name? Your grandson? My daughter's Hawaiian name has only 7 syllables, but she has a Japanese middle name too. My oldest brother said she's going to hate me when she buys a house LOL.


  35. DIO:

    ankles: Pretty interesting, although I could've sworn that name translated means Bill. 😆


  36. Keoni Simpkins:

    @DIO Or even Sue! ROTFLMAO


  37. M:

    My daughter and sons hawaiian middle name is only 3 syllables.


  38. DIO:

    Keoni: That's like a guy I used to know. At one time, he worked in tourism. Every time he'd introduce himself, he'd say some ridiculously long Hawaiian name. When one of the tourists would ask what his name meant, he'd say, it meant, Fred. 😆


  39. Keoni Simpkins:

    DIO, that's hilarious! I'd like to meet this guy; he sounds like a fun person.


Recent Posts

Recent Comments

Archives