September 16th, 2011
No, not kill someone, but literally as in time - tick tock tick tock - to kill.
A couple days ago I decided to renew my State ID. I know I know, anyone who's ever gotten one know that it's not the documents that's a hassle but the inconvenience of waiting to get just to the counter. The State ID office is notoriouly known for long lines and slow service and yet it seems like at any given moment the entire population on Oahu wants or needs an ID right when you need one.
I've "checked" from the street before and there's always people waiting out the door or on the steps and if you're not there waaaay before the door first opens, chances are you'll be spending the majority of your day just..... waiting.
This time I was already "late" by unofficial State ID standards when I rode up before noon but I decided to chance 'em. As I started to lock up the bike I noticed there weren't much people waiting around so I thought, "cool, I tink I came at da right time". I was about twenty yards from the bottom of the steps when like flies on doo-doo, a dozen people swarmed in and power walked up the stairs.
"Oh great" I thought to myself as I contemplated turning around but then decided to check it out since I was there anyways. As the "flies" hovered around a table of forms, I noticed the line was relatively short. Surprisingly there was only one person waiting just outside the office area so I had to make a move. Being the smart okole that I am, I just grabbed the form from the table and left the flies behind.
Lucky I had one pen in my bag and just filled it out as I waited.... and waited.... and waited. There were about seven people ahead of me and all I heard from everyone else that was sitting around waiting was about how long they've been there and how ridiculous it was yada yada yada. After standing in line for over an hour myself - keep in mind only had about seven people in front of me - I finally made it up to the counter and the clerk looked over my form and then decided to help her co-worker with whatever her co-worker's issue was - several times.
Wassup Wit Dat!
Seriously, I'm all for helping your fellow co-worker and multi-tasking but when you are helping a "customer" that is directly in front of you and you drop everything to help someone else, isn't that just plain rude? Does that mean the co-worker's customer is more important than me? Does the person two windows down have some sort of priority over me? If so, how do I acquire a higher priority? There wasn't even an "excuse me" or an urgency to get back to me and what really should have been about five minutes on the clerks end to finish the paperwork turned out to be over fifteen. No wonder the line moves so slow.
Eventually I get a ticketed number, Number 79. I look up, Number 47.
Holy guacamole Batman! I'm going to be here till next year at this rate!!!
Luckily I had to run to the Social Security office to get a duplicate card so I jump on the bike and head down a couple of blocks. Let me just say this as a quick note. Federal guards really don't like their jobs - at least the four people I had the pleasure of meeting at the Federal Building didn't. They are very short in tone and mannerisms and look like time bombs waiting for a poor clueless soul to explode on - lucky I wasn't the poor sap. Hint: Don't be the clueless one in the Federal Building - you have been warned. 😯
Once I check-in, I'm stoked I'm like the fourth guy in line and nobody was in the office. Sadly, "flies" flew in and it appeared that they were ahead of me. Ugh. After waiting for about an hour there, I get called up to a window, hand over completed paperwork and wait as he looks it over.
No joke, dead serious now.... His co-worker comes up to him asking all these questions and DA EXACT SAME THING IS HAPPENING DAT JUST HAPPENED ABOUT AN HOUR AGO!!! It was like deja vu! The clerk didn't excuse himself from me and even a handful of times STOPPED what he was doing/checking on the computer with my paperwork to talk/help his co-worker!
In both cases, neither asked their fellow employee to wait while they finished up with the customer or asking the customer to bear with them for a moment or two and worse yet, none apologized for their own rudeness! Say all you like about our government employees but where's the decency of just being polite? Did I have a sign on my forehead to treat me like crap? Did I wrong these people in some other life? Regardless that their conversations were work-related, how do the words "customer service" sound?
Silly me, no need sign. It's why God put me on Earth so I can share my misfortunes and you can get a kick out of it. Oops, my bad - I forgot.
Luckily, after all the waiting I done the whole day, when I got back to the State ID office the clicker was on number 71.......
Yeah, only a couple more hours to go.
TIP OF DA DAY: To renew or get a new State ID, save some time and pay the extra $3 to actually setup an appointment! You fill out the paperwork online and show up at your designated time that you picked out (from what I saw, it was about a week and a half to two weeks ahead) and there's even a separate line to stand in! The line was empty both times I was there! If not setting an appointment, be there early before the door opens and have your form printed out at home to avoid filling it out there. CLICK HERE to take you to the State ID site.