"Local" Customer Service? - Part I

October 25th, 2011
By

A couple blogs ago on "Smile.... You'd Think It Should Come Naturally", a Lurkah ventured out of Lurkahville and became a Lanceformer.

Well not surah if s/he was from The Advertiser dayz but for anyone to come out and post on WWD!, you know dat da door is always open and it's au' good hea.

Aftah rereading everyone's post and rereading da blog itself, I could see how one's interpretation could go a gazillion ways about customer service. changwang and long time Kwonic rayboyjr really hit a nerve wit me both in good and.... off ways.

changwang said,

"i have been in a similar situation where i worked with a diverse group of people and locals are by far the most annoying. They do absolultely anything to avoid the rules and always try to game the system. the worst part is that they enjoy pushing things to the absolute end and have fun testing to see how much they can get away with."


I agree das true.... but das true no mattah wea you go! It could be New Yorkers, Californians, Texans, anybody. Again, I agree dat I've seen my fair share of locals do watevah they can to get watevah they can and knowing how to work it as well but to say dat locals "push things to the absolute end and have fun testing to see how much they can get away with" is straight up ludicrous. Maybe it's da type of business you do or da clientele it attracts but I think (believe) locals got a lot more class than dat. Granted, I have seen a minute few who are total jerks and disrespect wat it is to even be human but even moreso, da extreme you're talking about is da no class mokes, NOT locals.

Yes, there is a difference.

Mokes are da true ainokea locals dat think everything is owed to them one way or anoddah. They'll take it any way they can howevah they can. They have zero respect for you and whoevah is in between them and wat they want. Mokes are selfish to da extreme to say da least and das all putting it nicely.

Locals, with "Hawai'i" in them, are a unique bunch wea we have a chop suey of cultures, traditions and evolution of lifestyles dat make oddahs envious of Hawai'i locals. Da "true local" will care about a complete stranger as such in da last Kokua blog-Pray For Drew, everyone's an Uncle or Aunty and we all have engrained in our coconut shell, Aloha.

changwang goes on to reply to me questioning if him/her if s/he was local,

well for one thing... i'm local. and another... locals have no shame. locals in general play by a different set of rules... they have this "i should be hooked up because i'm local mentality." trust me, locals have no shame in asking the most absurd things like "oh can i take this food home since you're gonna throw it away anyway..." mind you, at a buffet.



And hea we see eye to eye but you six feet seven and I'm five-four (with shoes).

Imho, one thing dat makes Hawai'i locals no ka oi and really separate ourselves from any city in da country is, humility. Wen you act negatively in any way, shape or form or your actions lean towards da selfish side, guarans you always will hea phrases to da effect of "shame".

"You no shame or wat?" "I shame." "Das shame."

And truthfully, humility and aloha mixed together makes an...... wait for it........ an awesome person. You don't need to be rich, you don't have to be educated, you can be watevah you want but if and wen those two traits top your character list - you got it made in my book.

It's only more apparant - depressing is more like it - dat there are more and more mokes out there and locals have evah so slowly stopped being "shame" dat makes da world seem like it's going to he!!.... imho.

We both agree there is a "shame" issue but I say it's more on da mokes part rather than a true local. Just by da shmall kine definition above, doesn't your comments reflect da same opinion but you're just willing to slam all locals? If I saw a moke trying to "game da system" I wouldn't flinch an inch but if I seen an average local trying fo' do dat you know wat's coming............

Wassup Wit Dat!

Why? Cause I expect more out of true locals and in all honesty, I don't believe mokes will evah change but locals dat still have 'shame' always get chance.

Stay tuned for Part II.......................................

Posted in WWD! | 44 Comments »

44 Responses to “"Local" Customer Service? - Part I”

  1. M:

    First!
    You tell'em like it iz.


  2. B:

    Sometimes no feel da locals are local...maybe cuz everyting moving fast. But wen da time come da locals stay come thru. Us local peeps still really do take of each udder. Yep...humility an da aloha...still get good peeps ova hea.


  3. NKHEA:

    turd :mrgreen:


  4. NKHEA:

    and fort :D


  5. NKHEA:

    Sorry BL to much fo me to read :(

    Just having some fun ;)


  6. NKHEA:

    now sex 8O


  7. sally:

    K-den, I wait for Part II. This is getting interesting.


  8. changwang:

    in my opinion, hawaii and the way people here behave is not as unique and special as you make it out to be. i'd be so bold as to say some of the nicest people i have ever met were not from hawaii. strangely enough, i used to think the way you do but have learned that the world out there isnt so bad as some people in hawaii make it out to be.

    i think the aloha spirit is a marketing ploy similar to "southern hospitality" where the local pride honestly believes that we are the nicest, kindest, most giving people on the planet. in a way i find that to be incredibly naive and ignorant. now dont get me wrong i'm not insinuating that this is a lousy place to live and i hate the people here, thats far from the truth. what i am saying is that locals and not only the mokes you describe, are unbelievably annoying when you have to deal with them as an employee in a work setting in the hospitality industry. i find locals have a tendency to belittle those that are serving their needs. i think this ties into the culture you spoke about where locals still believe there is a heiarchy and instead of treating the person serving you in whatever situation as an equal, they treat them as a peon.

    this ties into my thoughts about how you approached the csr. would i have asked him to make the call to the restaurant to verify my receipt? no. would i have got upset because he refused? no. would i have made all of the assumptions you did about how he had the authority to let it slide? probably not. when you talk about shame, i think its embaressing for you to try to redeem your prize without fulfilling the requirements. furthermore, i think its even more appaling that you got upset and wrote a blog about the fact that he gonged you for not following the rules. smiling is subjective but i digress.

    last but not least, i've seen numerous countries respond to enormous tragedies around the world. i dont really understand the uniqueness of the example you gave.

    anyways, sorry for hitting nerves, i have strong opinions and trust me, this isnt the 239480923740892734 time this has happened. if you told me the people you described were boburas i would agree with you. the bobura japanese are definately a special type of people.


  9. rayboyjr:

    :cool: Good Yes It's Morning Already Everyone!!! :cool:

    ... hey Braddah Lance ... kinda thought I'd hit a nerve ... but not a biggie right??? ... I call it a discussion or a debate ... some call it arguing, disagreeing, whatever ... but we each just want get our points across ... and agree or disagree, we're just sharing our perspective ... and we can move on ...

    ... haha ... sometimes I like to add a little spice to the mix ... more flavor, don't you agree??? ...

    ... I always have a big smile when I visit this blog ... no matter what is said ... hope everyone else does too ...

    ... but try wait, I need to get something off my chest ...

    ... Have A Good One Everyone!!! ...


  10. rayboyjr:

    @changwang ... while I agree with some of the things you stated ... there's one thing that I think you are totally off base with ... your casual use of the term "local" to categorize this group of people you say "are the most annoying", "avoid the rules", "have no shame" ... among other things ...

    ... just who are these "local" people you're talking about? ... please explain ... I'm local ... my family is local ... almost all of my friends and co-workers are local ... in fact, the only people I encounter who I don't consider local are tourists, recent immigrants or transpanted people, and workers here on business ...

    ... are all of us "locals" the type of people you're describing? ... I don't think so ... in fact, I can barely think of anyone I know who are as you described ... and I'm sure the majority of others here on this blog feel the same way ... sure, if we tried hard enough we could think of people or someone we encountered who fit the description ... but still it would surely be in an insignificant minority of the people I consider "local" ...

    ... so please get it straight ... and don't generalize ... and most of all, don't group us proud "locals" with those people who you describe as "local" ... that's downright insulting ...

    ... and don't be so naive ... what you described happens everywhere ... not just here ...


  11. wafan:

    Whew, finally had some time to catch up and what do I find? HA!

    Maybe the guy working customer service was having a bad day . . . Still does not excuse his behavior with you or anyone else for that matter. I would rather give him the benefit of the doubt because I believe most people will do choose to act in a civil manner. Besides, he must have some redeeming qualities or he would not have been able to secure the position. Right? Especially in this economy.

    Waiting for Part II!!!


  12. 9th island Cuz:

    AHMEN to rayboyjr


  13. LadyD:

    I'm with sally...I will stay tuned...this is getting interesting.


  14. A-joe:

    The problem exist in trying to label too big of a group of people with a specific experience. It's impossible. Everyone will always find an example that will contradict a claim.

    People, in general, are nice all around the world. Every country, every region, culture, religious belief has it's own unique hospitality; they're own way of expressing what we've come to term, Aloha.

    But, within these unique pockets of humanity exist idiots and jerks. Every race and creed has them.

    Strangely enough, we need them. Why? They help us appreciate all the goodness we have in our lives. Life would be soooo monotonous and mundane without them.

    Besides, they make me laugh. =)


  15. islandgirlinnc:

    Let me tell you a story about one time I went home to visit. I had to rent a car in Honolulu because I was going to be there a few days before going home to the Big Island. Now we all know locals get special discount. I hadn't been living in Hawaii for awhile so, of course, I didn't have a Hawaii DL or ID. I go up to the girl working there and start "talking her up" because I thought maybe if I mention I was from Hawaii, she would kokua me and give me the local discount. ;) Boy way I wrong! First of all, she was even surprised I was from Hawaii originally. I don't speak pidgin heavily and never have. And being on the mainland for awhile even lessened the amount of pidgin I spoke. Second, I did not even get any kind of discount regardless of how I talked her up about being from Hawaii. She asked if I had a Hawaii DL or ID. No on both accounts, so no on the discount! :( But that's okay because I totally understood. At least she seemed nice about it.

    When I worked in Hawaii, interactions with people were on a different level. It was casual and laid back but not to the extent where people did not take pride in their work, was lazy, or tried to get around the rules. Contrary to that, the kinship you feel working in Hawaii goes beyond the normal go to work and go home kind of atmosphere. People, I found, would go out of their way to be helpful and to take care of each other. When I was leaving my job, the girl taking over (who was from the mainland) did not find this trait endearing. I'm not stereotyping her but this is my observation. She expected people to give her what she wanted without having to develop any kind of relationship. Any place you go, you should always try to cultivate relationships and especially in Hawaii.

    Anyways just a couple of my observations...


  16. KAN:

    Lance, I agree with you. 100%. Humility=restraint. Tantaran=bad behavior. Neither characteristic is always limited to locals in behavior, but IN GENERAL, especially having lived away from Hawai`i for a long time, I think the former characteristic is found more often in people from Hawai`i.

    My second observation: don't feed trolls.


  17. Ynaku:

    I shame ask. But I no shame ask for Kim Chee :lol:


  18. M:

    Guud morning!
    You no ask you no get....I like Kim Chee too. :)


  19. hemajang:

    We all have different views and perspective which is why I enjoy commenting on blogs...otherwise, boring yeah? However, a common trait among the regular Kwonics is that they good humble people. I think its only self-fulling if you generalize behavior among a group of people and not accept an individual with an open mind and heart. There may be a tendency to cloud your judgment with anecdotal observation...human nature I guess. But main thing you act with care and respect. Good comments by rayboyjr, and islandgirlnnc /kan are especially noteworthy since they live on the mainland.


  20. 9thIslandGirl:

    I think people are people and generalizations are dangerous.
    I think the examples of behavior are specific to individuals
    and not groups. I wouldn't want someone to make an
    assumption about me because I'm local or not .


  21. roach:

    BL,

    I agree 110% with the comments of rayboyjr. How can anyone generalize the actions of "local" people ? How can anyone truly know if a person is "local" or not ? He/she may be a transplant from another state or country and just appears to speak pidgin. I am a "local" person, born & bred, and I would be ashamed to act as described in your blog.
    I hope part II has some redeeming quality on the part of changwang.


  22. M:

    Your actions causes the type of reactions you will receive.


  23. Ocean Lover:

    @ Rayboy..........."fistbump".

    Seems that what we're talking about when referring to "local" is how we react when one bruddah (Lance) puts out a call to kokua this little boy/family (who I don't even know) and I wrote out my check and sent it this past weekend.............DID YOU? ;-)

    OL............trying to spread "aloha"


  24. M:

    @OL...agree wit spreading da Aloha.


  25. jaydee:

    Since I live on the "main-island" I go back home from time to time and always feel the aloha spirit from "'da locals". Ok, maybe one time in Waikiki I got some rude service from a hotel worker once but I think it was because I talked to her in pidgin and, since she was from the Phillipines she got offended that a local Filipino would talk in that, to put in in her words, "Ignorant accent". Hah! I say if you bring aloha to those around you 9 times out of 10 you going to receive aloha back. That's just my $.02


  26. pauliboy:

    i don't think the original issue pertaining to bad customer service has anything to do w/ local people. the management at ala moana center should be the focal point of this issue since they hired an employee who is rude and indifferent to the service needs of clients. from what lance wrote of the incident, it seems that the worker couldn't care less about customer satisfaction and didn't represent ala moana center w/ a high level of professionalism. just because you're local doesn't make you qualified for the job...the employee simply did not deliver what is to be reasonably expected by the employer.


  27. changwang:

    to rayboyjr...

    have you ever worked a job similar to the csr where you had to serve a local? i'm talking about an unskilled peon job in retail, hopitality, cashier, restaurant or something of the sorts.

    i cant describe the "specific" type of local that you ask for. locals come in all shapes and sizes but i am 100% sure they are local. now let me clarify a bit... i'm not saying ALL locals act the way i described earlier but when someone does act that way... more often than not, they are a local. its like they expect a kama aina discount whereever they go. again, this is not all locals but when someone EXPECTS to be hooked up, its a local.


  28. snow:

    it is human nature to generalize based on experience, it is our instinct. if i go back to grade school and intermediate school days, days when i got harassed or hijacked in school... there was a certain group of people, maybe a certain type of people who caused trouble constantly. i probably wouldn't even have to describe to most of you what kind of people they were because you could likely describe them to me. of course, i knew back then that i couldn't generalize based on how someone looked because i knew some other good people, but still... if it was someone i didn't know i just instinctively felt a little scared.

    on another note, even after those experiences, would i have wanted to move back to california? no way! people here are real, warm and genuine. are they different from their mainland counterparts? yes and no. of course, there are nice people everywhere and i've met many in my travels. but, i, along with many former hawaii residents now living on the mainland, know that the people in hawaii are, for the most part, different.

    and, going back to customer service, uhhh... it's a job. people in customer service positions are getting paid, yes, paid to represent the companies they work for. they are the face of the company! so, even if they are having a bad day, that bad day should not carry over to the customer. there are way too many people working in customer service who do not realize and/or care that the customer is the one supporting their job. i'm not saying that i expect or demand excellent customer service every time around... i mean, it really comes down to training and management... but, i do appreciate good customer service when i get it.


  29. Ocean Lover:

    #16..........@ KAN......fistbump to you also! ;-)

    OL.........."humility" wins in my book


  30. JoeyDaCat:

    I think that the only generalization that is truly applicable is that there are "less-than-desirable" people in all ethnic groups, nationalities, cities, states, countries, etc. By the same token, there are truly great people in all those groups too. rayboyjr hit the nail on the head - these kinds of actions "happens everywhere." Treat others how you would want to be treated, regardless of how they treat you - rise above the muck and this world would be a better place.


  31. anklebiters:

    Let me just say that living on the BEEG BEEG Island for the last 30+ years, whenever I visit home the treatment that I receive from the locals has always been pleasant...be it at a fast food restaurants, Zippy's (my favorite place :-) ), department stores, super markets, tourist attractions, etc.. I can tell you countless stories about the horrible customer service here. I don't know how many times I would visit an establishment and nary a smile or hola....they always seems to be in an "I wish I were somewhere else" mode of attitude.

    The best thing to do is to treat them the way you want to be treated yourself. Most times a cheery disposition on your part will go a long ways. My kids always use to get after me for getting all riled up...maybee MLC age has softened me up :lol:


  32. Braddah Lance:

    M:
    First!

    And to you Da Quote of Da Day......
    “Life is a long lesson in humility.” James Matthew Barrie

    You tell'em like it iz.

    I'll at least say wat I feel. :grin:
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    B:
    Sometimes no feel da locals are local...maybe cuz everyting moving fast. But wen da time come da locals stay come thru. Us local peeps still really do take of each udder. Yep...humility an da aloha...still get good peeps ova hea.

    Yeah sometimes no can smell da roses.... but always get roses available. :grin:
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    NKHEA:
    Sorry BL to much fo me to read

    I knew dat aftah da first sentence. :razz:
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    sally:
    K-den, I wait for Part II. This is getting interesting.

    Wat kine pressure is dat??? WWD! :shock:
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    changwang:
    in my opinion, hawaii and the way people here behave is not as unique and special as you make it out to be.

    Hey I'm glad you're still reading WWD!. I'm sorry you feel dat way and even more sorry dat you must of had some bad experience(s) to make you feel dat way. For anybody to have such a discord wit da kama'aina must have really gone through heck and back.

    i'd be so bold as to say some of the nicest people i have ever met were not from hawaii.

    We all can say da same.

    strangely enough, i used to think the way you do but have learned that the world out there isnt so bad as some people in hawaii make it out to be.

    I don't think any local thinks any less of anybody outside of Hawai'i oddah than da Aloha factor.

    i think the aloha spirit is a marketing ploy similar to "southern hospitality" where the local pride honestly believes that we are the nicest, kindest, most giving people on the planet. in a way i find that to be incredibly naive and ignorant.

    A ploy? Really? Wow.......

    what i am saying is that locals and not only the mokes you describe, are unbelievably annoying when you have to deal with them as an employee in a work setting in the hospitality industry. i find locals have a tendency to belittle those that are serving their needs. i think this ties into the culture you spoke about where locals still believe there is a heiarchy and instead of treating the person serving you in whatever situation as an equal, they treat them as a peon.

    WOW. Wea evah you work.... must suck. I've worked at a few hotels, a restaurant in Waikiki and even ABC stores and I've nevah heard of such horror you're describing. If you really have that much resentment towards locals, may I suggest another occupation say outside of "touristy" areas?

    this ties into my thoughts about how you approached the csr. would i have asked him to make the call to the restaurant to verify my receipt? no. would i have got upset because he refused? no. would i have made all of the assumptions you did about how he had the authority to let it slide? probably not. when you talk about shame, i think its embaressing for you to try to redeem your prize without fulfilling the requirements. furthermore, i think its even more appaling that you got upset and wrote a blog about the fact that he gonged you for not following the rules. smiling is subjective but i digress.

    Heh? You serious? I hope you stay tuned for Part II.

    last but not least, i've seen numerous countries respond to enormous tragedies around the world. i dont really understand the uniqueness of the example you gave.

    WOW! I am in awe. Are we living in da same state?

    anyways, sorry for hitting nerves, i have strong opinions and trust me, this isnt the 239480923740892734 time this has happened.

    No apologies necessary although if it's happened to you sooooo many times.... don't you think change is necessary?

    if you told me the people you described were boburas i would agree with you. the bobura japanese are definately a special type of people.

    In case you haven't noticed.... da boboras are trying to imitate da U.S. .... go figgah.
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    rayboyjr:
    ... but we each just want get our points across ... and agree or disagree, we're just sharing our perspective ... and we can move on ...

    Rogah.

    ... just who are these "local" people you're talking about? ... please explain ... I'm local ... my family is local ... almost all of my friends and co-workers are local ...

    I'm wondering da same thing.

    ... so please get it straight ... and don't generalize ... and most of all, don't group us proud "locals" with those people who you describe as "local" ... that's downright insulting ... ... and don't be so naive ... what you described happens everywhere ... not just here ...

    :grin:
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    wafan:
    Whew, finally had some time to catch up and what do I find? HA!

    There's nevah a dull moment at WWD!..... well, ok, there are many but I stir it up once in awhile. :grin:

    I would rather give him the benefit of the doubt because I believe most people will do choose to act in a civil manner.

    We would like to hope so.

    Besides, he must have some redeeming qualities or he would not have been able to secure the position. Right? Especially in this economy.

    I know I have more qualities than him.... and it took me 15 months to land a job. :shock:

    Waiting for Part II!!!

    There's a Part II? :razz:
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    9th island Cuz:
    AHMEN to rayboyjr

    :grin:
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    LadyD:
    I'm with sally...I will stay tuned...this is getting interesting.

    E Komo Mai to WWD! LadyD! You've been promoted to a Lanceformer.... since you staying tuned. :grin:
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    A-joe:
    The problem exist in trying to label too big of a group of people with a specific experience. It's impossible. Everyone will always find an example that will contradict a claim.

    True dat.

    But, within these unique pockets of humanity exist idiots and jerks. Every race and creed has them. Strangely enough, we need them. Why? They help us appreciate all the goodness we have in our lives. Life would be soooo monotonous and mundane without them. Besides, they make me laugh. =)

    Ha ha ha! Well said.

    E Komo Mai to WWD! A-joe!

    See, dat wasn't so bad huh? Wow! Two Lurkahs to venture out of Lurkahville..... WWD! :lol:
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    islandgirlinnc:
    No on both accounts, so no on the discount! But that's okay because I totally understood. At least she seemed nice about it.

    She's probably seen everyone try dat aftah reading "Hidden Hawai'i" books. :roll: And yeah, da "kama'aina rate" is a pretty strict one.... although there are many oddah discounts dat are waaaaay more than da kama'aina rate especially in hotels.... WWD!.

    Contrary to that, the kinship you feel working in Hawaii goes beyond the normal go to work and go home kind of atmosphere. People, I found, would go out of their way to be helpful and to take care of each other....Any place you go, you should always try to cultivate relationships and especially in Hawaii.

    Exactomondo.


  33. Keoni:

    Eh, NKHEA! Is it fort and goal or wat?


  34. sally:

    Keeping in mind that this is a public blog and who knows wea/wai/fo'wat we're all here, it is just plain dangerous to generalize a piece o' da population. Some will get offended, some won't kea, but the bottom line is that everyone will react.

    So remembah ... WWD Hui ... we just wala'auing. No need get hot. No need get hurt. Just join in. Like BL always say... "E Komo Mai"

    So, who we was talking about now?


  35. Keoni:

    Eh Sally, you expect me, an official MLC'er to remember dat far back as to who we talking about? :shock:


  36. Braddah Lance:

    KAN:
    ...but IN GENERAL, especially having lived away from Hawai`i for a long time, I think the former characteristic is found more often in people from Hawai`i.

    Mahalo for recognizing!

    My second observation: don't feed trolls.

    Ha ha ha! It was only a mattah of time before you said dat. :grin:
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    Ynaku:
    I shame ask. But I no shame ask for Kim Chee

    lol :lol: I nevah know you eat 'em last time. Next time you come down.
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    M:
    You no ask you no get....I like Kim Chee too.

    Now I know you not shame. :lol:
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    hemajang:
    We all have different views and perspective which is why I enjoy commenting on blogs...otherwise, boring yeah?

    Well it's nevah boring hea.... right? :wink:

    However, a common trait among the regular Kwonics is that they good humble people.

    I like to think so too.

    I think its only self-fulling if you generalize behavior among a group of people and not accept an individual with an open mind and heart. There may be a tendency to cloud your judgment with anecdotal observation...human nature I guess. But main thing you act with care and respect.

    Very well said and very much so act with care and respect.

    Good comments by rayboyjr, and islandgirlnnc /kan are especially noteworthy since they live on the mainland.

    We have statistics! :grin:
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    9thIslandGirl:
    I think the examples of behavior are specific to individuals and not groups.

    True dat.
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    roach:
    I am a "local" person, born & bred, and I would be ashamed to act as described in your blog.

    Exactly! Me too!
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    M:
    Your actions causes the type of reactions you will receive.

    :grin:
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    Ocean Lover:
    OL............trying to spread "aloha"

    Das all we can do.
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    jaydee:
    I say if you bring aloha to those around you 9 times out of 10 you going to receive aloha back. That's just my $.02

    Da Golden Rule nevah fails.
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    pauliboy:
    i don't think the original issue pertaining to bad customer service has anything to do w/ local people. the management at ala moana center should be the focal point of this issue since they hired an employee who is rude and indifferent to the service needs of clients.

    No it didn't. :neutral:

    from what lance wrote of the incident, it seems that the worker couldn't care less about customer satisfaction and didn't represent ala moana center w/ a high level of professionalism. just because you're local doesn't make you qualified for the job...the employee simply did not deliver what is to be reasonably expected by the employer.

    Part II...........

    btw, E Komo Mai to WWD! pauliboy!

    WOW! Tree Lurkahs coming out of Lurkahville...... Wassup Wit Dat! :lol:
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    changwang:
    have you ever worked a job similar to the csr where you had to serve a local? i'm talking about an unskilled peon job in retail, hopitality, cashier, restaurant or something of the sorts.

    Yes, I have.

    ... i'm not saying ALL locals act the way i described earlier but when someone does act that way... more often than not, they are a local.

    Um... why wouldn't they be local? You're talking about a numbers game. If I see ten people ack stupid at Ala Moana.... I can safely assume eight, nine or even all ten are local buuuuut we wouldn't see ten locals acking li'dat unless their whole hui are just immature stupid. Also, if we did see locals ack li'dat, da immediate words dat come out are stupid and shame. Honestly, I see non-locals ham it up just as much and while we all say no generalize, if da person doesn't "look" local we all "expect" it's a non-local acting "normal" whereas again if s/he was local we just think shame.

    its like they expect a kama aina discount whereever they go. again, this is not all locals but when someone EXPECTS to be hooked up, its a local.

    Part II............
    .
    .
    .

    snow:
    it is human nature to generalize based on experience, it is our instinct.

    Das why I'm assuming changwang must of had some crappy experiences to have such ill perceptions of locals.

    on another note, even after those experiences, would i have wanted to move back to california? no way! people here are real, warm and genuine. are they different from their mainland counterparts? yes and no. of course, there are nice people everywhere and i've met many in my travels. but, i, along with many former hawaii residents now living on the mainland, know that the people in hawaii are, for the most part, different.

    *nodding in agreement as I'm reading*

    and, going back to customer service, uhhh... it's a job. people in customer service positions are getting paid, yes, paid to represent the companies they work for. they are the face of the company! so, even if they are having a bad day, that bad day should not carry over to the customer. there are way too many people working in customer service who do not realize and/or care that the customer is the one supporting their job. i'm not saying that i expect or demand excellent customer service every time around... i mean, it really comes down to training and management... but, i do appreciate good customer service when i get it.

    Exactomondo.
    .
    .
    .

    JoeyDaCat:
    Treat others how you would want to be treated, regardless of how they treat you - rise above the muck and this world would be a better place.

    Words to live by.

    E Komo Mai back to WWD! JoeyDaCat!
    .
    .
    .

    anklebiters:
    The best thing to do is to treat them the way you want to be treated yourself. Most times a cheery disposition on your part will go a long ways.

    True dat.

    My kids always use to get after me for getting all riled up...maybee MLC age has softened me up

    Or da Dulcolax. :razz: :lol:


  37. Coconut Willy:

    Too tired to go there. Interesting reading though.
    Working as a "peon" in hospitality, I've seen it all. I've met some really nice people from all over. But so many come to Hawaii time and again or for the trip of a lifetime. Must be something to this place we call home.


  38. GA Bows:

    WOW...!

    I think it comes down to how each person what raised to be honest.

    I've been living in the mainland for 10 years now and the people that my wife and I consider friends... they're our ohana. If we're in need, any one of them would drop what he/she is doing to lend hand.

    "Local" is a term used all over but what makes "locals" in Hawaii different imo is the diverse culture that you grow up with. It makes you "color blind" if you know what I mean, you appreciate the "person."

    I might have gone a little bit off da road... anyways, I hope everyone have a great Thursday!


  39. Ocean Lover:

    At Coconut Willy..........."fistbump"! Was waiting for SOMEONE to see dat. ;-)

    No can look "down" too much uddahwise da neck get all soa. ;-)

    OL.........."kings", "peons".......takes ALL KINDS to make dis world go round and NUTTING WRONG WIT DAT


  40. M:

    Guud morning BL!
    A few bad apples gives the wrong impression to the general community.


  41. hawaiiobsessed:

    staying out of this one. I love Hawaii! Don't want to lose my "Kwonic" status. :>)


  42. changwang:

    braddah lance,

    you dont need to feel sorry for the way i feel, my observations are my personal experiences and the more you try to argue against it instead of accept it as my own, the more i think you're biased and blinded by local pride. a lot of what you mention illustrates this because you seem to think we have a special type of aloha spirit here. i find that amusing because i have seen the same "aloha spirit" you find so rare, all around the world.

    again, i'm NOT saying we dont have aloha here, i'm simply saying that aloha exists everywhere. some responses seem to insinuate that the proverbial aloha spirit does not exist in the void outside the hawaiian islands... lulz

    in a way, i guess i'm sorry you blogged about an experience that fell into my generlizations about the way locals act in a specific situation, but my experiences are my experiences. i'd love to take your suggestion and change my ways but then i'd have to agree with your dogma in this entry which i dont.

    when frank de lima says chinese are pake people laugh. when changwang says locals try to game the system the sky begins to fall.


  43. rayboyjr:

    ... what?!! ... we still stay on dis blog??? ... eh, Braddah Lance, when da next blog coming??? ... I'm ready to start a new fight..err...discussion ...

    ... oh, I'd like to add more here ... but I'm using my better judgement ... and moving on ... but first ...

    ♫ A-L-O-H-A, a little aloha in our day ♫


  44. anklebiters:

    We're Not Going To Take It

    http://www.youtube.com/watch?v=4xmckWVPRaI#t=00m52s