Part III...........

October 29th, 2011
By






HA HA HA! Made you look. :lol: :razz: :lol:





Posted in WWD! | 24 Comments »

24 Responses to “Part III...........”

  1. wafan:

    1st!

    First first time here!!!


  2. wafan:

    Customer service seems to be a thing of the past. Well, at least it sure seems that way up here. I remember walking into Sears or just about any other retailer (large or small) and being asked if I needed any assistance -- or at least greeted. Now, it seems I have to look for the product then hunt down an employee/sales associate/whatever. At that point they usually do not know much about the product. Worst part is when they tell me to read the descriptions on the box because they do not know much, if anything, about the product. Obviously, they are there just to ring up the sale and keep an eye on the merchandise so it does not magically sprout legs or wings.

    Naturally, there are businesses where customer service is paramount. Disney comes to mind, as well as a few restaurants. But then, I sometimes wonder if I get the service at the restaurants because the kids used to be in my classes.

    Check out the Customer Service contest for SkillsUSA. Or for DECA or FBLA. Yeah, I know. High school programs?!?! Yup. The kids learn how to secure a job, how to keep it, and what customer service is all about. Of course, I sure hope they employ those skills once they leave! Heck, I sure hope they can just be employed!!!

    So what is the role of the customer in customer service? Being reasonable is important. More and more we are seeing folks who have a sense of entitlement. Been in a high school class lately? Heck, the issue is even showing up at the elementary schools. Of course those folks have always been there. Just seems there were more of us than there were of them.

    Remember the post on the truck that cut you off? More of that behavior than before.

    What happened to living aloha?


  3. KAN:

    'k - dat was trick, bettah be one treat latahs too. :-P


  4. hemajang:

    you did...I wen go stay look, buggah lance. Going take your little one fo trick or treat? You bettah have kimchi wen I come your house on Halloween in my changwang mask. Have a nice weekend all...


  5. sally:

    Paht Tree? I neva even get past Paht Too!


  6. Seawalker:

    And for the record, although the name, @changwang sounds like a Pake, he better not be one. The buggah was probably high on hot kim chee with all that firepower spewing out. Excellent topic and outrageous drama, Lance-a-roni... LOL!


  7. Ocean Lover:

    Hey BL......I had one "epiphany" and since your blog is "WWD", let everyone give a WWD moment from THEIR EXPERIENCE so that they can vent and no hold all dat tension inside dem......kinda like virtual therapy.

    Dey can talk about peons.....aloha spirit.....locals....rubbah slippahs wit pukas.....as long as they DON'T ATTACK the writer. ;-)

    OL...............too much stress in da world....gotta release um sometimes


  8. Makiki:

    Now I'm going to have to TP your house at 1100 Waimano Home Road - Pearl City!

    Alan


  9. De:

    I fell for it


  10. M:

    You got me! :)


  11. Keoni:

    Aue, BL, I going wop yo' jaw! (just kidding) I think you got a lot of us, but not every one going tell.


  12. hawaiiobsessed:

    Ha!


  13. sally:

    I think it's quite entertaining to see how BL's opinion can drive so many emotions. Some of us gotta lighten up, it's only an opinion, just like our comments are opinions. Don't mean that one is right and the other is wrong. To me, it's BOTH right cuz that's our belief. How can I tell someone they're wrong when they don't think so?

    Confused yet?
    Think I'm wrong?
    'as okay, cuz it's only my opinion.


  14. anklebiters:

    PAH-TAY time :!:

    Where's NKHEA :?:


  15. M:

    Guud morning BL!
    Happy Halloween!
    Have a Spook-tac-cular day!


  16. snow:

    happy halloween kwonics and lanceformers!

    i bit! :roll: i thought "now what? i hope BL is not wasting his time again!" lol.

    @sally - you always make me confused! bwahahaha! ;)

    @hemajang - i can't believe you went there! ha ha! :shock:


  17. snow:

    congrats wafan for your "first first time here!" lol. :)


  18. snow:

    ... waiting for my treat :mrgreen:

    (and post hoaring at the same time! w00t!)


  19. Kage:

    I bit..... :lol:


  20. (Jesse) James:

    Aiyaaahhh...I wen rubah neck... :-)


  21. B:

    happy halloween everybodies. part 3 wuz good.


  22. Braddah Lance:

    wafan:
    1st!

    And to you Da Quote of Da Day............
    I'll bet living in a nudist colony takes all the fun out of Halloween. ~Author Unknown

    Worst part is when they tell me to read the descriptions on the box because they do not know much, if anything, about the product.

    Some of da CSR's I run into read da box and tell me verbatim wat da box says....... uh, I could have done dat myself. :lol: At least if s/he just said they didn't know anything about it, I'd be fine with dat.

    Check out the Customer Service contest for SkillsUSA. Or for DECA or FBLA. Yeah, I know. High school programs?!?! Yup. The kids learn how to secure a job, how to keep it, and what customer service is all about. Of course, I sure hope they employ those skills once they leave! Heck, I sure hope they can just be employed!!!

    Me too! It sounds like a good program to teach the kids about having some pride in what they do.

    So what is the role of the customer in customer service? Being reasonable is important. More and more we are seeing folks who have a sense of entitlement. Been in a high school class lately? Heck, the issue is even showing up at the elementary schools. Of course those folks have always been there. Just seems there were more of us than there were of them.

    Couldn't agree more.

    What happened to living aloha?

    It's still there.... we just gotta keep passing it on to perpetuate it.
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    KAN:
    'k - dat was trick, bettah be one treat latahs too.

    :razz:
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    hemajang:
    Going take your little one fo trick or treat?

    Rogah. Her first one so I hope she no get scared.
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    sally:
    Paht Tree? I neva even get past Paht Too!

    We stay Part IV already! Don't you know sequels last forevah!
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    Seawalker:
    Excellent topic and outrageous drama, Lance-a-roni... LOL!

    Glad you enjoyed yourself! See, now das wat it's all about.... just share and have a little fun. :grin: And Lance-a-roni??? WWD! :lol:
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    Ocean Lover:
    OL...............too much stress in da world....gotta release um sometimes

    No worry beef curry.... it's au' good. :grin:
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    Makiki:
    Now I'm going to have to TP your house at 1100 Waimano Home Road - Pearl City!

    Ha ha ha..... can't wait! Can you make surah it's 2-ply please.
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    De:
    I fell for it

    hee hee
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    M:
    You got me!

    Suckah! :lol:
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    Keoni:
    I think you got a lot of us, but not every one going tell.

    They no like having fun das why. :razz: I kid, I kid
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    hawaiiobsessed:
    How can I tell someone they're wrong when they don't think so?

    Rogah dat.
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    anklebiters:
    PAH-TAY time... Where's NKHEA

    I tink it's nap time for him.
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    M:
    Happy Halloween! Have a Spook-tac-cular day!

    Right back at 'cha!
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    snow:
    i bit! i thought "now what? i hope BL is not wasting his time again!" lol.

    Nah, said was pau... and pau. :grin:

    ....(and post hoaring at the same time! w00t!)

    You're not doing a very good job at it. :razz:
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    Kage:
    I bit.....

    You always do. :razz:
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    B:
    happy halloween everybodies. part 3 wuz good.

    I thought so too. :grin:


  23. Braddah Lance:

    (Jesse) James:
    Aiyaaahhh...I wen rubah neck...

    E Komo Mai back to WWD! (Jesse) James!

    As long as you no cause traffic you good. :grin:


  24. HNL2LAS:

    hahah I'm late... I know.. as usual.. but I bit too.. ehhh part 3??? I just have to say I'm a proud alumna.. alumni.. alumnus... whatevers.. lol.. of the DECA and FBLA programs that wafan mentioned ('n Disney for that matter)!! hee hee.. I'd like to think my customer service skills are pretty guud.. at least I think I so after getting crappy service so many times and I realize I had waaaayy better training in my jobs and could not even think of acting like THAT!!!