By Braddah Lance
We've all heard it before - probably said it as well - when we receive less than stellar service, "must be a minimum wage workah".
It's a sad cliche said frequently but I've always believed dat anyone working at minimum wage - or close to it - should not have any contact with customers. You getting paid like crap so why would you expect that particular person/position to act like they were the highest paid person on da floor? Wat I don't understand is why businesses would pay a position dat deals with customers 100% of the time usually da lowest rate?
Tink about it. Would you put out more or less effort if you were being paid $7.25 /hr? Wat if your wage rate was $12 /hr? Granted you still going get some lolo's dat not going give da effort but at da very least, employers wouldn't hire any Joe Shmo at a higher rate, right?
It's not to say there aren't any terrific workahs with great attitudes at da lower pay scale but c'mon, would you just hire anybody at $12 /hr as compared to $7.25?
Da oddah week we was at Target Salt Lake looking for an item and found it out of stock on da shelf. We looked around for a "customer service agent" and even waited a few minutes for one to hopefully pop up. Nada. Naturally of course we see workahs all ovah da place wen we no need but now we need so Da Wife sends me off to da "Help Phone" (really, there's a phone to call for "assistance") about twenty yards away.
As I picked up the phone and followed da prompts given by da robot voice, a lady pops up out of nowhere and I was tinking wow, dat was fast but of course, it was short lived.
WORKAH: Can I help you? (in a really sassy mattah-of-fact kine of tone)
BL: Yes, we're looking for this scrub but it's not on the shelf. (brought da tag)
WORKAH: What are you doing with that (tag)? (in a scolding tone)
BL: Well, I brought it looking for someone to scan it to see if it's in stock but no one was around so I'm calling for help.
WORKAH: I was right around the corner. (still in a sassy scolding tone)
BL: *tinking, was I supposed to know dat she was right around a corner dat I not even going to?*
Aftah a few more sassy remarks I was fed up and said,
BL: Look, you don't have to give me attitude. All we wanted was to find someone to check stock on an item. If you no like help, I just going look for someone else.
WORKAH: I don't have an attitude.
Wassup Wit Dat!
Trust me, she had. It was fairly early in da morning and luckily I was still groggy (tolerant) oddahwise da earlier conversation wouldn't have gone on for dat long. I couldn't believe I was getting an attitude just looking for help. I mean really, is there a reason for dat? And no tell me dat she could be having a bad day....... she's at work! Her bad day ends da moment she punches in and resumes da moment she punches out!
Do you tink dat "customer service" workahs should be paid more and then more selective on who employers hire? Do you feel, as a consumer, dat you have to deal with a workahs "bad day"? Have you evah seen workahs all ovah but wen you need 'em, no one's around?
I no understand why employers don't pay - or treat - those who are literally their first contact and "representative" of da company more. It should be dat da more contact da job requires, da more your hourly wage should be - wat you tink about dat?