Crowd Control

October 9th, 2013
By

Why is it dat every time there's a large crowd of people - not at an event - people's mood start to change? And especially if da crowd continually grows, dat eventually, civility gets thrown out da window?

Let me start off by saying dat da first weekend of da month is not a time to hit Sam's Club. It's already choke crowded and overrun with WIC and EBT participants but in combination with Sam's opened up to all military service members during da government shut down, it was like Black Friday madness.

I honestly don't mind da crowds as I enjoy "people watching" and witnessing da many differences in behavior - and keiki raising - dat is all around us. It's pupule to see how many "actions" I certainly do not want to pass on to Da Baby and Da Keiki. Dis past Sunday for about an hour and a half, it was more than I bargained for.

Not surah if elevator etiquette is a learned behavior or just common sense but as soon as da doors opened, we weren't even allowed to exit da elevator "first". Trying to maneuver a stroller and carrying Da Keiki, WE had to say "excuse me" so dat we could exit (WWD!). As people took a step, yes, ONE step to da side, we were trying to avoid 4-wheeling ovah toes.

If you've evah been to Sam's Pearl City, da walkway exiting da elevator nearest da store wasn't fully conceptualized. Besides being fairly narrow considering da oversized carts, if people are standing around, it isn't easy to navigate through. It was (surprisingly) nice to hear a tita mom actually scold her kid for not getting out of da way fully as we approached da end of da walkway while da oddah 15 people barely moved their cemented feet. She told her son first to move then when her son only took a step she sharply said, "eh, you nevah get out of the way enough so they can get through". Shweet.

Inside da store was a free-for-all: people blocking access to items while looking elsewhere, walking well below da "speed limit", making turns across "two lanes", hog-cheese all da samples by grabbing for their ENTIRE ohana (I wasn't interested but even da presenters didn't know wat to say/do), even had a mother make house sitting on da couch display breast feeding her infant and 'den had dis ohana blocking da entire walkway - which I'm guessing is about 15 feet wide - talking story with anoddah ohana still blocking even aftah I said "excuse me" a few times.

I casually pointed out to Da Keiki as we passed by, "Babe, don't you evah block a walkway wen people are trying to pass ok?" She gave me a great big smile and said, "ok, Daddy." Wooo-saaa.

Da icing on da cake came at da end. While Sam's Club has finally wised up and made a self-checkout line for 10 items or less, remembah civility is out da window, there were people in line there with CARTFULS (obviously more than 10) and even had da nerve of a lady with a flatbed in there wen da line SPECIFICALLY for flatbeds had only one person! I couldn't buss out da camera in time to take dat pic.

Da Wife and I thought about standing in line there as it was shorter and moving but we had way more than 10 items and we didn't want to be one of "those people" even though "everybody else was doing it". There were a few oddahs dat had passed by the self checkout as well contemplating the moralistic dilemma and most stood in da regulah line constantly doing a double-check as there were oddahs dat nevah care.

We eventually split up as I went to da café to pick up lunch - which was about 15 minutes - and as I came back, she was still in line. I waited next to da MOD station (Manager on Duty - at least I tink was cause they da ones dat answer trouble calls) and as I watched more people not adhering to da self checkout requirement, I asked:

BL: "Excuse me, but why are people being allowed to use da self checkout line with more than 10 items?"
MOD: ***gives me a really strange wtf am I talking about look*** "Anybody can use the self-checkout."
BL: "Huh? Really? That's not wat da sign says."
MOD: ***a little sassy*** "What sign?"
BL: "Da huge sign dat says 10 items or less."
MOD: "There aren't any signs."
BL: ***tinking 'Really? You work hea or wat??'*** "There are two huge signs above the front of the stations and das why we nevah use da self checkout."
MOD: "Anybody can use it. (chuckling) I've seen people with waaaaay more than 10 items in there."
BL: "Then you should take down the signs as it's not fair to da people who listen to directions."

Wat got me was dat she wasn't even interested in wat a "customer" had to say. All dat mattered was dat anybody could go into da self checkout without regards to watevah was/wasn't posted. She nevah even bothered to go check out wat da sign I was referring to said - basically it was just her "knowledge" and das dat.

Wassup Wit Dat!

You tell me if a note in their suggestion box should include glasses or hooked on phonics..........













26 Responses to “Crowd Control”

  1. wafan:

    1st!


  2. wafan:

    Sam's is nothing more than a super-sized WalMart. At least that has been my experience.

    But, they are not the only ones where no common sense, especially when folks feel entitled, is proudly on display.

    The last time I was at the airport folks did the same thing at the elevator. I asked them to move aside several times. No one moved. So, I moved straight ahead and ran over some feet and into a few folks with my heavy baggage cart. Oops! Hey, maybe next time they will let folks out of the elevator first.

    What the heck kind of manager behaves like that?!?! Albeit seeing similar behavior more often by those supposedly in charge at other establishments. So much for customer service. I hope you got a name and will write a letter to the company. Hopefully they can make positive change and clarify customer service. I do and nearly always get a response.


  3. M:

    Howzit BL!
    I nevah get guud customer service at Sam's Club.


  4. Da808:

    I feel your pain bradda L. No different at the Honolulu Sam's club. Don't know where all these "ghetto", "uneducated","no commom sense", "no respect" people come from. I witness at the begining for the UH school year these two young a#s H#@4's taking the only 2 electric cart that is generally reserve for handicap or our kapuna's to use while they shop, take the only two carts and do their "dorm" shopping. Because I could hear them buying a small refrigerator to put their beer in, buying floor fans etc.


  5. Ocean Lover:

    Like I tell da boy........"There's more STUPID PEOPLE in the world than smart people". That's just the way it is......you either "give in" and be one of them or do the right thing and BALANCE OUT these idiots. No sense even trying to figure it out..................you keep on teaching your lil ones the RIGHT WAY.


  6. Lowtone123:

    Whoa BL now you got me started...not just Sam's or Costco but for all grocery shopping like at Times, Foodland, etc. Some people stop in the middle of the aisle and gaze at the shelf for days until I "ah hem" loudly and say "excuse me" then it's a soft "oh" and a move to the side. Rarely is there a "I'm sorry" attached to it. Then there is the leave the cart in the middle of the aisle while they make their way to the shelf to gaze for days. Then there is the two people with their carts side-by-side chatting away while you try to make your way around them cause they are in the middle of the aisle. At Costco it is not uncommon to have two large families stop to chat while blocking a whole aisle. Now the aisles at Costco are pretty wide so this takes some doing. Now I have always shopped by moving the cart over to the side when looking at the shelf and if someone is reaching for something and my cart is in the way I move it and follow up with "sorry about that". Some people have no clue about just having respect and courtesy for the other shoppers who are just trying to get their shopping done too. I found out a long time ago that common sense is not at all common.


  7. dihudfan:

    s y hud.......


  8. Jun Tao:

    I dread going to Sam's Club Pearl City! Coming from Ewa, the traffic light to turn left to Acacia? street is terrible! Most people would turn right into the Home Depot parking lot and do a U turn and come back up that way because the line is so backed up from the original left turn! WWD?

    The other thing I noticed in Sam's is it just seems dead in there. The atmosphere is not the same as Costco in the sense that the workers at Sam's don't give a cr@p about the customers or products. Its very depressing just walking in there.


  9. sally:

    Sam's Club on a EBT weekend happened on a weekday! 'Das right... duh... they no work, 'as why dey get EBT!

    Da wahine in front of me making small kine convo about the "people". Then it's her turn. Her wagonfull of stuff was all on the belt when she got that look on her face ... "oh cr@p I forgot...". She's wondering if she should put all her stuff back in the wagon but was not about to stand in line all over again. She told the cashier "I'll be right back".

    I'm thinking "Oh he!! no".

    She became one of those people that she, herself, was talking about.

    Every dog has their day?


  10. sally:

    When you see someone taking a random pic with their phone, you just know it's not for the family photo album. You gotta know it's going on FB.

    So yah, she wasn't thrilled when she saw my phone pointing her way. Ho da laser stink eye she gave me!


  11. Kennie1933:

    Wow, I can relate to this! It's not only Sam's but Costco and grocery stores in general as one reader put it. Yes, the 10 item or less line is a pet peeve. I guess education is in a sorry state in Hawaii because so many of us seem unable to count. I also cannot stand people who block entire aisles. But here's a couple of other peeves. Of course, I always try to go to the shortest line as most of us would, but there's ALWAYS the person who, after the cashier rings up everything, THEN decides to pull out a checkbook (the paper kine checks) and starts writing it, THEN pulls out an ID only after writing a check. Who still WRITES checks? Also, when a purchase comes out to, say, $43.87, there's always that person who insists s/he has the change in the purse/pocket and pulls out a handful of coins, counts them out, realizes s/he's a penny short, hunts for more coins, etc. In the mean time, the line is now 20 people long!


  12. cojef:

    One word sophistication. In this hub-hub world we live in, holding 2 and 3 jobs just to feed the ohana, plus the digital age has no room for the protocols of courtesy and respect as our fore fathers experienced. Today it is me, me and me only. People are no longer intimate and friendly. Just observe people who ride the buses. Each is eager to sit and get out his digital phone out to chit over the ether, indifferent to his surrounding, only concentrating on the little oblong 2x3 inch screen not noticing anyone or the surrounding. We have lost the ability to appreciate the flora all around us and yes stop to smell the flowers.


  13. snow:

    as bad as costco can get, it doesn't even come close to sam's on their best day! sam's... i dunno, their employees are like second rate costco employees or worse! so, even if costco is crazy crowded, i'd go there in a heartbeat instead of sam's. only thing i like about sam's is that you can get smaller packages of some things and they carry some things that costco doesn't. if not, i'd never go there. and/but, the customers... they can be bad at costco, too!


  14. M:

    We go to Hawaii Kai Costco which is better than the zoo at the town Costco. A bit more civilized. The Sam's Club in town is not as nuts as the Pearl City Sam's too.


  15. Mows:

    I tell you wat it is. it's that walmart just brings out the worst in people. then compound that with the warehouse club attitude and all civility is gone. it's that warehouse ghetto atmosphere that does it plus the walmart business practices.


  16. Mows:

    Costco employees and customers are just as bad. I don't like it. You should put your experience on Yelp: http://www.yelp.com/biz/sams-club-pearl-city#query:sams%20pearl%20city


  17. Braddah Lance:

    wafan:
    1st!

    It's been awhile but to you, Da Quote of Da Day.......
    It's the job that's never started that takes longest to finish.
    J. R. R. Tolkien

    Hey, maybe next time they will let folks out of the elevator first.

    Maybe. :grin:

    Hopefully they can make positive change and clarify customer service. I do and nearly always get a response.

    In my experience with those, it's just a cookie cutter response along. Customer service has to come from da person - regardless of training. Training only allows you to do what da company can let you do - attitude is all you.
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    M:
    I nevah get guud customer service at Sam's Club.

    It's hard to come by.
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    Da808:
    Because I could hear them buying a small refrigerator to put their beer in, buying floor fans etc.

    Well UH did run their commercials of promoting a "pah-tay" atmosphere. :roll:
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    Ocean Lover:
    "There's more STUPID PEOPLE in the world than smart people". That's just the way it is......you either "give in" and be one of them or do the right thing and BALANCE OUT these idiots.

    Rogah dat!
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    Lowtone123:
    Rarely is there a "I'm sorry" attached to it.

    Those five letters goes a long way.

    I found out a long time ago that common sense is not at all common.

    It's actually something dat should be put on a resume. :lol:
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    dihudfan:
    s y hud.......

    Das why
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    Jun Tao:

    I dread going to Sam's Club Pearl City! Coming from Ewa, the traffic light to turn left to Acacia? street is terrible!It is! No even get me started on da pricks dat ack like they going straight then force their way in.

    E Komo Mai back Jun Tao! Glad to see you're still around.
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    sally:
    Sam's Club on a EBT weekend happened on a weekday! 'Das right... duh... they no work, 'as why dey get EBT!

    Happened dis past Sunday.

    She became one of those people that she, herself, was talking about.

    All show no go? :lol:

    When you see someone taking a random pic with their phone, you just know it's not for the family photo album. You gotta know it's going on FB.

    Or a blog. :razz:
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    Kennie1933:
    Yes, the 10 item or less line is a pet peeve. I guess education is in a sorry state in Hawaii because so many of us seem unable to count.

    You would tink dat aftah you use da fingahs on your hand to count dat anything more than dat is ovah da limit.

    Who still WRITES checks? Also, when a purchase comes out to, say, $43.87, there's always that person who insists s/he has the change in the purse/pocket and pulls out a handful of coins, counts them out, realizes s/he's a penny short, hunts for more coins, etc.

    Ha ha ha! I can see if da person is makule and no like "cards" but if you're able to work a computah and smartphone, having a checkbook is too funny. And yeah, digging for dat penny is an all time classic!

    E Komo Mai to WWD! Kennie1933! Glad you could drop in and share!
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    cojef:
    ...plus the digital age has no room for the protocols of courtesy and respect as our fore fathers experienced.

    It reminds me of movies like Pleasantville and 12 Angry Men.

    ....only concentrating on the little oblong 2x3 inch screen not noticing anyone or the surrounding.

    Das kinda small...... :lol:
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    snow:
    ... i dunno, their employees are like second rate costco employees or worse!

    Ha ha ha! Das wat I tink too!

    ...even if costco is crazy crowded, i'd go there in a heartbeat instead of sam's.

    We're seriously contemplating driving da extra 15 mins even though for us, Sam's is less than five minutes away.
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    M:
    We go to Hawaii Kai Costco which is better than the zoo at the town Costco. A bit more civilized. The Sam's Club in town is not as nuts as the Pearl City Sam's too.

    Townie.
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    Mows:
    You should put your experience on Yelp

    You know wat though? They so "big" already, Yelp is not going to do any kine of damage and it's not like they'll be totally disillusioned dat they'll forego basic practices. Yelp is more influential towards people and business' you haven't visited or smaller in scale. :sad:


  18. Masako:

    Oh no! You opened a can of worms....I have lots to say about people's behavior in Costco and Sam's club! Lately the Hawaii Kai Costco is just as bad as the town one....one of the many things that irritate me is people grabbing several cartons of eggs, than hiding in the aisle, opening them all up and exchanging the eggs. I would only see a certain type of people doing that but the other week had like 3 couples doing that out in the open. I see people doing that with the fruits all the time so I always grab fruit and eggs from the back of the stack. My brother works there and told me that they are suppose open produce boxes because people throw extra inside sometimes. He also told me they find empty Poke containers around the store.

    There's always the people who leave their carts unattended in the aisles. I get tempted to throw stuff into their cart but I don't because its not nice. Couple times I would like move their carts a little bit so I can go thru and I hear them yell from across the way "eh no touch my cart" Well then don't leave it in the way! Then got the people talking story with each other or yapping on their phones clueless that people are trying to get past.

    The samples: Like BL mentioned always get the ones saying they taking for the whole family. Its funny sometimes when people are lined up waiting, when the samples are ready the family of the first person in line suddenly appears. Or the people that try cut in line saying they are in a rush, aren't we all? Or they pretend they didn't see the line. Another one is people who stop, grab the sample and stand there and eat it while everyone else is waiting to get one. Another funny thing is when the worker tells kids that they need parent permission to get the sample and they just give the worker a blank look, grab the sample and run away....Sometimes I think that's how people get the kids out of their hair at Costco, just sent them off to get samples.

    The Check out: I love the self check out at Sam's, next time I better look up at the town Sam's, I might have broken the 10 item rule this morning because I never noticed the if they have a sign. There is always people with a whole ton of stuff in those lines. I like that the scanner is hand held so you do not need to unload your cart, in fact while I am waiting I position everything so I can quickly scan it and I also have my membership and credit card accessible. The funny thing is I see people unload their whole cart onto the conveyor belt only to scan them with the handheld scanner than have to pack it back into the cart, then they are digging thru their bag to find the membership than when asked for payment they have to dig again for the credit card. In the regular line sometimes people don't search for the membership card until asked, than start searching for the checkbook only when given the total than they slowly write the check.

    I just laugh it all off most of the time, I use trips to those clubs as entertainment while getting my shopping done.


  19. Bowling Buddy:

    I go on weekdays before school lets out. Short lines and not to many "dummies" in the wrong lines.


  20. Ocean Lover:

    Speaking of crowded places.....went to Mitsu Ken this morning. Big crowd waiting outside the door. I asked someone "you waiting" and they smiled and said "yeah" and pointed to the left side where 4 people were in "line".
    I took my place.

    After 5 minutes I got to the front of the "line" and I heard from inside "NEXT!" and ALL OF A SUDDEN this guy on a cell phone cuts in front of "US" and orders. He doesn't think anything of it and I was wondering if he was in line earlier or what. The lady in back of me said "I don't think he was in line as he's ordering now".

    WHAT THE HELL IS WRONG WITH PEOPLE????????????


  21. M:

    Howzit BL!
    We grumble about people blocking the aisle, holding up the line at the register because they forgot something and so on and so on. Sometimes we do the same ting. I have blocked the aisle and people has to say excuse me. We have forgotten something checking out at the register and held up the line. We have taken food samples and talked to the person demoing the food and holding up the line. We have fumbled around looking for our membership card at the register. We are all guilty one time or anadah.


  22. M:

    Da parking stalls at da town Sam's Club hard to park straight. Da stalls are not angled enough. Everybody all stay park croocked.


  23. Hana:

    In defense of people opening the egg cartons, I open my egg cartons to check whether any of the eggs are cracked or oozing because in the past I have found cracked and oozing eggs after I came home.


  24. M:

    Hana, we do that too but we don't open 3 or four cartons and look for the larger eggs in each carton and swap it out to make one carton with all larger eggs than the average carton.


  25. DIO:

    I've got nothing positive to say on this topic, so I'll just keep my mouth shut, or risk being banned. :lol: The one thing I'll say is this, the many people who do the things described, should be glad I'm not in charge of the stores, or else... :twisted:


  26. Braddah Lance:

    Masako:
    ....one of the many things that irritate me is people grabbing several cartons of eggs, than hiding in the aisle, opening them all up and exchanging the eggs.

    We do dat too but not through several cartons. We just check da first one we grab to make surah they not overly yellow or most importantly none are cracked. I didn't realize people grab several and hide.

    He also told me they find empty Poke containers around the store.

    Now I've seen DAT before... WWD!
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    Bowling Buddy:
    I go on weekdays before school lets out. Short lines and not to many "dummies" in the wrong lines.

    We normally try to during church hours since it becomes a mad house once everyone pau service.
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    Ocean Lover:
    After 5 minutes I got to the front of the "line" and I heard from inside "NEXT!" and ALL OF A SUDDEN this guy on a cell phone cuts in front of "US" and orders.

    Waaat? And you nevah say anything?? Off day? :lol:

    WHAT THE HELL IS WRONG WITH PEOPLE????????????

    We're regressing. :sad:
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    M:
    We are all guilty one time or anadah.

    Rogah dat but I tink da issue lies within da people who NO KEA regardless dat they do as in da simple case of making a gesture of moving or in da simplest sense, saying sorry. Now if you no do dat they you one of "them" but if you show any sincerity in having caused any trouble or inconvenience, then of course I can understand.

    Da parking stalls at da town Sam's Club hard to park straight. Da stalls are not angled enough. Everybody all stay park croocked.

    C'mon, you know it ain't just da stalls. :roll:
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    Hana:
    In defense of people opening the egg cartons, I open my egg cartons to check whether any of the eggs are cracked or oozing because in the past I have found cracked and oozing eggs after I came home.

    Rogah dat, we do dat too.
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    DIO:
    The one thing I'll say is this, the many people who do the things described, should be glad I'm not in charge of the stores, or else...

    Hmmm..... a "Bad Shopper" posting their pic?