You Want My Left Olo Too?
We've all been through it before calling a local or an 800 numbah and having to verify your whole life story just to find out if a transaction had cleared or verify that something had happened - or not - on your account or just need clarification and go through da whole shebang:
First and last name, date of birth, address (sometimes both residential AND mailing if different), phone numbah, social security, pin numbah, secret phrase, your left olo.
Das wat if feels like these days; before it was just maybe a few pieces of information but now if you no more blood sample or willing to cut off your left olo, no can.
Aftah going through a few automated phone prompts (we all LOVE those right?) I get a 'live' person at ASB (American Savings Bank). I give her my account numbah (mentioned I have a few accounts that need da same request I'm calling about), verified da 'main' information and then she asked me for da recent transactions AND account balances. Now who da heck - wen calling - going have dat type of info right on them?
She made it sound like it was SOP (standard operating procedure) everywea (maybe for her) but das da first time I evah heard someone ask me dat and I've talked to oddah financial institutions ranging from credit cards to credit unions to mortgage lenders. Da Wife usually makes da payments for these accounts so I don't know da EXACT transactions or balances but I knew da ball park figure so I told her.
She says, "You have to be more specific."
You got my entire credit history information and just cause I don't know wat da last check amount we wrote for, I not 'authorized'?
Wassup Wit Dat!
It's not like I'm not an authorized person (I'm on da damn loan). I'm not asking to change anything. I'm not asking to add anything. I'm not asking for specific information as if I was phishing for something. I can fully understand if my request was account changing and they couldn't 'verify' me but my inquiry was about tax forms they sent out - per our request two weeks ago which obviously wasn't a problem then - dat if she could check if we had activity in 2012 and 2013 as wen we made da initial inquiry, da 'customer service rep' said they would send all of it but we only got 2014.
Was dat an account jeopardizing request? Was it a request dat could shut down or affect our account? Was it a national security breach?
I fully understand and respect dat verifying information is part of their job for OUR security but that much information just so she can say yes or no if we were supposed to get those tax forms for 2012 and 2013? Seriously?
And then hea's da kicker, she asked me if I lived in Hawai'i? Really? Really?? If she doesn't have caller ID on her phone at da very least my account information is staring right at her. Didn't we just 'verify' all dis??
Oh yeah, I not 'authorized'. 🙄
Do you get frustrated with the 'verification process'? Have you evah just hung up? For anyone who's on da oddah end, you guys put stink kine notes on da account? No lie now, I know for a fact a major company does hea.... and let's just say you no like asterisks next to your name.