Wassup Wit Dat!

No Make Sense... At Least To Me

July 20th, 2015

A few months ago I had placed an online order with Baseball Express. I normally do a few orders a year with them and have nevah had an issue with them.... until my luck ran out.

I had ordered a bunch of pants for da baseball team in da upcoming season and they had some in stock and the rest on back order with a SPECIFIC date of restock as it is a 'normal' item. Since I had ordered it early enough, I wasn't worried even with a little delay.

Da original deadline missed. I wait a week, a'ole. I email them, a'ole. I email them again, a'ole. I call them and put on hold for over 40 minutes (yeah, you read right, 40 and still no answer. I call aftah hours and leave a message and no call back.

Having da deadline date looming ovah head, I tried to cancel my order by going online and there isn't an option for dat so I emailed like crazy and tried calling again and on hold for 35 minutes and STILL nobody.

I then contacted da BBB to reach out and instead of Baseball Express contacting me (all information provided including order #, name, telephone, email, address etc) aftah, they reply back to da BBB saying I can either wait or cancel my order and to "contact them".

Wassup Wit Dat!

Wat da heck you think I was doing da last few weeks???

I was finally able to track down an order from a few years ago which had an actual person's email so I took a chance and emailed him. While he was in anoddah department, he said he'd help out. I finally was able to cancel da order (email confirmation) and guess wat? I started to get all da pants shipped out and they've been charging my card!

We're not talking da rest of da order but a pants here and there through at least a half a dozen shipments!

to be continued...........








8 Responses to “No Make Sense... At Least To Me”

  1. winston:

    Eh brah, time to find another vendor! I certainly wouldn't trust these guys even though you ordered from them before. That was sick!


  2. Ynaku:

    Wassup Wit Dat????


  3. GA Bows:

    OUCH... no can.


  4. Ken:

    So many companies now, so ready to TAKE your money. Easy ordering process. Put your credit card or PayPal.

    They they take their sweet ole time sending the stuff, wrong stuff or not at all. Even the big box stores the same.

    Call your credit card company to have them intervene. BBB no help usually. Call the news station that does the consumer stories.


  5. Cojef:

    Man, you really got the round around. Thanks to your friend's kokua you finally got the merchandise ordered. Fortunately I have had little problems ordering on-line.


  6. Guy:

    Braddah Lance...I got a similar problem with them too. Returned an order in February, didn't even get a response until May, and here it's July and I'm still waiting for a refund. Tried the phone thing but gave up real fast, only gotten thru via email. I guess my next call needs to be to my CC company to dispute the charges. On the other hand, they seem to be on the ball when it comes to filling orders, because I’ve never had a problem receiving my stuff. And it’s hard to beat their prices and selection (especially for baseball apparel specifically), which is why I’ll probably still end up going back to them. I wish there was more competition both online and locally (bring back Honsport!)...


  7. Makiki:

    Definitely start a dispute with your CC company ASAP.


  8. titagirl:

    Sorry to hear about your frustration. I'd be frustrated too. Hope it all clears out soon!


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