No Make Sense... At Least To Me
A few months ago I had placed an online order with Baseball Express. I normally do a few orders a year with them and have nevah had an issue with them.... until my luck ran out.
I had ordered a bunch of pants for da baseball team in da upcoming season and they had some in stock and the rest on back order with a SPECIFIC date of restock as it is a 'normal' item. Since I had ordered it early enough, I wasn't worried even with a little delay.
Da original deadline missed. I wait a week, a'ole. I email them, a'ole. I email them again, a'ole. I call them and put on hold for over 40 minutes (yeah, you read right, 40 and still no answer. I call aftah hours and leave a message and no call back.
Having da deadline date looming ovah head, I tried to cancel my order by going online and there isn't an option for dat so I emailed like crazy and tried calling again and on hold for 35 minutes and STILL nobody.
I then contacted da BBB to reach out and instead of Baseball Express contacting me (all information provided including order #, name, telephone, email, address etc) aftah, they reply back to da BBB saying I can either wait or cancel my order and to "contact them".
Wassup Wit Dat!
Wat da heck you think I was doing da last few weeks???
I was finally able to track down an order from a few years ago which had an actual person's email so I took a chance and emailed him. While he was in anoddah department, he said he'd help out. I finally was able to cancel da order (email confirmation) and guess wat? I started to get all da pants shipped out and they've been charging my card!
We're not talking da rest of da order but a pants here and there through at least a half a dozen shipments!