No Make Sense... At Least To Me (Pau)
Once I get da credit card statement and confirming no credits were given I did wat anyone else would have, I called my credit card company.
Aftah a lengthy discussion with them (trust me, da blog isn't long enough to talk about dat) they said they would send ovah forms for me to fill out and return in a few days. A week goes by, a'ole. Anoddah week goes by, a'ole. Then I get a letter that they are going to disregard my dispute because they nevah get a response from me.
Is dis deja vu or something? I immediately call them on da phone and tell them dat I nevah received da forms. Aftah re-explaining da whole situation, he said he'd resend those forms and make a 'note' not to cancel da dispute. I also made surah to add da additional charges dat had come through aftah da inital dispute as well.
Now da fun begins.
I ask him if they'd be able to refuse future transactions from Baseball Express and he said 'matter of factly' dat since I provided them with my credit card information, they can do wat they wanted to. I began to 'argue' dat dat wasn't right. How can a vendor 'freely' make charges on my card if I am disputing charges from them? Is there no way to flag them for my account? Is there no way to 'protect' a consumer from dat?
Wassup Wit Dat!
He then suggested I get a new card to prevent da ONE vendor from making charges on my card in which I replied dat I have so many payment links connected to my card dat dat was an overwhelming inconvenience. He of course said there was nothing else he could do and really gave an attitude about it.
Of course, I wasn't too pleased with our interaction thus far so I clearly expressed my dissatisfaction and dat while I understood he was not a policy maker, I did mention to him dat if as a consumer, why is it extremely difficult for us to get 'protection' wen erroneous and possibly fraudulent charges can be freely made in such a carefree fashion? It is exactly how a person can steal your identity and dat you spend a lifetime trying to fix and defend while these crooks are laughing their okole to da bank.
He then was still kinda sassy and in which I had to put him straight. I calmly told him dat as a consumer, I would expect a financial institution (First Hawaiian Bank) to not only protect their customer but to provide (non)service without an attitude. I clearly stated dat I was expressing frustration at da situation especially since I had already reported it and it is still happening without a follow up from them in a timely manner. It was not directly about him and a person in his department (fraud)/situation should automatically realize wat da customer is going through since they are specific for these cases.
Surprisingly enough he calmed down and apologized a few times for da reminder of da call.