Archive for the ‘WWD!’ Category

Lack of (Simple) Customer Service

October 24th, 2014

I dunno about you but I've been around da block - and down a few dark alleys - to know wat I'd like from a person (business) dat I deal with. Why? Cause I've been on da oddah side of da canoe.

Just like those in da service industry wea you hustle to "earn" as much tips as you can. Back in my hay day, I used to deliver pizzas on my motorcycle and while I was quick enough, sometimes da order fell behind even before I left da store so I already knew 1) da customer was going to be upset and/or 2) I wasn't getting any tip.

I hated those orders cause it wasn't my "fault" it was late but I still accepted da consequences of possibly not getting tipped. I wasn't upset at da customer by no means and truthfully, I really didn't expect any tip considering. In fact, I'd usually bring an extra bag of breadsticks to make nice and at times, would even decline da tip.

But das just me.

Customer service should be da epitome of da Golden Rule cause no mattah wat, we've all been on da oddah side of either giving or receiving dat service. If I was a CEO, I'd make surah dat da people who are on da floor interacting with da customers are paid nicely because why? They not only da "face" of da company but more importantly they are wat makes da company wat it is. With dat being said, if da "associate", "customer satisfaction agent" or watevah $5 position name it may be is not "happy" - even faking it will work - on da floor, I'll just fire their okole.

It's because they are paid like crap, treated like crap, they act like crap.... to da customers. If you no more da personality to interact, why da heck would you hire a person to be in a position wea interaction is critical in satisfaction and return business?

In a professional environment, it's da same whether you're dealing with internal employees or outside vendors. Hea's an email trail from work with of course certain aspects hidden.

-----Lance Kwon wrote: -----
From: Lance Kwon
Date: 10/07/2014 11:31AM
Subject: Invoice & W9
Our (position) Sistah Rocks, received an email for certified copies costing $4 (REF# XXX-X-XXXX) – was there an invoice generated? If so, may I please get a copy. Also, would you please forward a W9 copy for our vendor files.

Lance Kwon
Finance – Accounting Clerk
Da Bestest Company I've Evah Worked For
Shiny Business Building, Downtown Honolulu 96813
Tel 808 123-4567 | Fax 808 891-2345|

Confidentiality Notice: This email message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure, or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply e-mail and permanently delete this transmission and destroy all copies of this communication and any attachments thereto. Thank you.

If you haven't laughed or smiled yet..….. why not?


From: BLAH BLAH BLAH [mailto:blah blah]
Sent: Wednesday, October 08, 2014 8:07 AM
To: Lance Kwon
Subject: Re: Invoice & W9

Good Afternoon Lance:

The answer is no. We typically do not generate invoices for requestes under $5.00. As for our W9 you will need to contact our Fiscal Department. They have questions regarding this request. Thank you!

If you have any questions please feel free to contact me.

Blah Blah Blah
Some Department Deep In State Government


-----Lance Kwon wrote: -----
To: Blah Blah Blah
From: Lance Kwon
Date: 10/08/2014 08:09AM
Subject: RE: Invoice & W9

Do you have any contact information for the Fiscal Department?


From: BLAH BLAH BLAH [mailto:blah blah]

Just call the xxxxx Main Line and follow the prompts: 987-6543

To me, das da whole core (or lack thereof) "customer service". Was it dat difficult to have already forwarded or mentioned who I needed to contact with either a name, email or telephone number in da original reply instead of having da "customer" ask for it? Was it dat much of a hardship to have located dat small bit of information? We all have experienced government bureaucracy and if you're not familiar, there are many "Fiscal Departments" within da government.

So I called da numbah, went through five minutes of prompts (exaggeration for effect but it did feel like a long time) and got transferred, left a voice message, got a call back, gave our information which had to go to annodah person to take care of our request.

Wassup Wit Dat!

Wen someone comes to me with a question or problem, I make surah to get da EXACT answer they need - good or bad. If not, I go and find da appropriate person or department and provide him/her with contact information whether it be a name, phone number and/or email. I also make surah dat if s/he doesn't get an answer to get back to me and I'll find out cause personally, I do not like "guessing" who to contact and more worse playing phone tag and being transferred all ovah da place.

No even get me started about trying to get a credit card issue resolved...... talk about passing da buck. But I guess das how come unemployment stay low yeah? Da more layers, da more employed people there are. :roll:

So go check 'em out dis weekend and see who is working or just at work. See if da people who have da most interaction with a customer should be da one to be "interacting"?

No fo'get to smile yeah. :grin:

Going Green Illiterately

October 22nd, 2014

In dis day and age, we all gotta do our part to help in watevah way we can, especially our environment. Most of us put a conscious effort into sorting out recyclable goods marked "1" or "2" from da rest (if you don't know wat I'm talking about, you ain't doing it), stacking up old newspaper and using those "blue bins" properly. Some even go as far as taking things they can't recycle at home to locations or stores with convenient centers to help dispose of batteries, plastic bags and even handheld electronics.

It's amazing even with simple straight forward directions - dat includes pictures - some just no care. Well, they actually do but just no care if it's right or wrong. Take a look at dis pic I took at Ward Starbucks a couple weeks ago:

Notice anything?

Besides "everything else" being empty, da "directions" are pretty clear no? Take a closer look....

So I'm just logically deducting dat those two containers in da recycle side are from people who sat down and either was on da free wi-fi or just enjoying someone's company - both of which most regulahs do right?

And you can also logically deduct dat they would know wat they doing as far throwing things away at da location too no? Again, just assumptions and deductions but how da heck can you miss da pictures of wat NOT to throw away? They even have three pictures of their own products there!

Wassup Wit Dat!

I for one am NOT a regulah although Da Wife is and everytime she asks me wat I like, I just say verbatim, "get a large of watevah you getting and I'll share with you" - most every time, same thing. Sometimes I'll say something with chocolate and cold should da mood strikes to get something on my own but considering wat they charge, I usually just share with Da Wife.

If you've evah been to Starbucks it's like da Soup Nazi and In-N-Out Secret Menu combined. There's a certain way to order and da language to do it is daunting... if you not one regulah but das for anoddah blog.

For all you Starbucks regulah, do you use their trash bins properly? No shame now even though get pictures. :razz: You one of those with da long kine order for one drink dat you could have just said "large coffee with non-fat milk?" :lol: Have you evah used - or seen - those cardboard boxes at Target, Wal-Mart and da like to recycle plastic bags, batteries etc? Have you used them? Have you seen anything else asking to be recyclable besides da "norm"? Wen dining out, do you make a conscious effort to separate recyclables at places dat offer separate bins for trash and recyclables?

Ultimately da best recyclable solution would have been to bring in a reusable Starbucks cup but I can at least say I threw away our drink properly.

Posted in WWD! | 5 Comments »

Who Cried Wolf?

October 20th, 2014

So we dodged anoddah one. Hurricane Ana came and spared us all from da damage and devastation of Mother Nature's fury and boy were we lucky. Who would have imagined a hurricane headed straight for us - at least run closely parallel - and then veer off westerly - it was only our hope dat it would and it did.

Wat I no understand is da countless numbah of people who kept saying, "not going hit us" or even those who decided it was "safe" to go out and about - especially surfing - in stormy conditions. Granted it wasn't nearly as windy as we thought it would be but das due to Ana tracking away from us. As a surfer of ovah 30 years, why would you go out and surf in those conditions? Da waves are mush, da size - if it's there - isn't even fun to ride being lumpy and bumpy and da biggest rush of shooting through a barrel is a far fetched dream if evah.

It's times like dat I wish it did hit us to shut those kines of people up but at da same time I'll take a million false cracks rather than having to go through a hurricane hitting us.

Da Wife and I was sitting at home doing our best to keep up to date while occupying Da Baby and Da Keiki and there was one update dat aired dat I was totally surprised to hear.

It was on Saturday I believe and of course there's the dog and pony show from the Mayor and a handful of other departments making their statement on air in the Civil Defense room but there was one person, Peter Hirai - Deputy Director of Emergency Management, dat made me double take.

He opened up, "For those whose weekend plans were spoiled or ruined, we have many people working hard..." and blah blah blah (I'm totally paraphrasing as I can't recall word for word what was said). Now it may be just me but his face and his tone was basically saying quit whining you frickin' complainers who don't have a weekend while I (we) have to work.

I couldn't believe his "message" was about his department working "hard" while people couldn't enjoy da weekend.

Wassup Wit Dat!

His ENTIRE message was about dat. Nothing about wat to do or take shelter or who to contact, it was about people's plans ruined and his department "hard at work". Ummm, Mr.Deputy Director of Emergency Management, have you looked at your title recently? Isn't dis an "emergency"? Isn't dis wat you and your department does in times of "emergency"??

And tink about it, if you're in an emergent position, isn't dis wat you are prepared and trained to do? It's like telling a firefighter no fight one fire or HPD not to respond to a threat or a lifeguard no jump into da watah to save da idiot trying to surf in a storm.

Last time I checked, it's their JOB to do it.

All those positions, I would like to think, is something they LOVE to do. Helping, saving, responding and just being of service as those jobs are things dat they especially enjoy doing. Have we forgotten about 9-11 and those responders who just did their job?

Oh wait, sorry, I read too fast. I only read Emergency..... I overlooked Management. :roll:

I certainly hope his attitude is not trickled down through his department but then again like I said, it might be just me but I for one if in dat position would not have started off by scolding or going off in a blaming innuendo.

But then again, I listen wen I hear wolf.

FYI - I tried looking for that particular update but couldn't locate it. If you find it, please let me know so dat I can look at it again. Maybe I was in a salty mood and I surah would like to know if it was noticed by oddahs or if its just my no nonsense nonsense. I believe it was Saturday afternoon and Mayor Caldwell was wearing a black and green aloha shirt and there four people speaking.

Posted in WWD! | 2 Comments »

It's Still Coming

October 18th, 2014

I'm proud of Sam's Club for putting up signs EVERYWEA in da bottled watah section limiting people to 3 cases per transaction. Surah, da people can go back multiple times but at least they took a stand to make surah everyone dat came in had a fair shot of picking up a needed essential.

It's still an unreal trip though dat even as Mother Nature has been EXTREMELY forgiving in crying wolf during hurricane season, how many people still "brag" about it not going to hit or not being as strong as originally forecasted blah blah blah.

Wassup Wit Dat!

To those "I told you so" naysayers, I just hope dat watevah you nevah tie down slams into your hale or vehicle. Call me mean or cynical, but did kine stuff dat you cannot predict or control, how can people even have da nerve to take it lightly?

The weather reports are fairly consistent and science is doing the best it can considering Nature is truly unpredictable nor controllable.

To all da WWD! Hui, stay safe dis weekend and hunker down. If - and when da electricity goes out - time to buss out some good ole fashioned board games huh?

Stay safe and dry and let's pray da damage is da least it can be. If you're in da picture taking mood, send a copy ovah to share with Da WWD! Hui as wat one experiences on one part of our islands probably different than wat one experiences just a few miles away.

God speed and take care of each oddah. See you on da flip side.

Posted in WWD! | 4 Comments »


October 16th, 2014

I get it. I totally get it. We - at least most of da WWD! Hui - live in Hawaii and we all know about da "price of paradise".

EVERYTHING hea costs more.

But can someone puh-leeeeeeease explain to me how da heck we're paying more than $4 per gallon of gas still???

I just heard on Perry & Price dis morning dat da barrel of oil is at $80 ($81.78 per da market) - $80!!!!

In case you don't keep track or haven't recognized da trend or already forgot about da summer wea it was creeping up to $5 per gallon, wen da barrel of oil hovers close or at $100 a barrel, gas prices are standard about $4 a gallon and even wen it was at mid to lower $90 a barrel, da regular gas was about $3.75 per gallon - so why da heck is at an UNFRICKINBELIEVABLE $81.78 a barrel and we're still just at or above $4 a gallon?!?

Wassup Wit Dat!

My math sucks but I would tink dat at $80 a barrel, we should be about 2010 prices which averaged at $3.50.

Da infamous argument from all da gas stations? "Oh, we have to get rid of da gas we have in our tanks before the savings can be passed onto the consumer" which I feel is crock of $h!t only because wen da barrel of gas was skyrocketing, so was their price... immediately.

Wat can a consumer which is so heavily dependent on oil/gas do? Surah as individuals we can boycott them but wat does dat do? Nada. Unless da whole island decides to boycott them for even just a day - a week would be sweet - maybe they might tink oddahwise considering they make money regardless. I mean really, making $5 million instead $8 million is really a deal breaker? Seriously?? It's still a frickin' PROFIT!

Sorry for da rant and it should be a Mumblin' Monday post but dis is just straight up pupule.

And sadly we gotta take it up da okole whether its $80 or $8000. :roll:

Posted in WWD! | 17 Comments »